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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $19.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Discount Program
Paid Time Off
sick leave
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a leading provider of senior living services known for its commitment to offering compassionate care and a nurturing environment that encourages residents to live longer, healthier, and happier lives. Certified as a Great Place to Work® for the eighth time by Activated Insights, Sunrise prides itself on a strong organizational culture, emphasizing meaningful relationships, teamwork, and personal fulfillment among its employees. This highly respected senior living company continually fosters career growth and development, maintaining a supportive atmosphere where every team member can follow their passion and shine together as part of a dedicated community.
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Job Requirements
- High school diploma or equivalent
- experience in customer service
- proficiency in Microsoft Office and community management software
- ability to multitask and prioritize
- ability to communicate clearly both verbally and in writing
- willingness to adhere to safety and risk management protocols
- ability to perform administrative data entry
- ability to participate in team meetings and training
- agreement to safety and driver policies if applicable
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- good organizational, time management, and follow-through skills
- good judgment, problem solving, and decision-making skills
- written and verbal communication skills for effective interaction
- accurate record keeping
- ability to handle multiple priorities
Job Duties
- Oversee the community entry area for visitors, guests, and residents and extend a warm welcome and greeting
- offer and provide beverages to visitors and guests and ensure community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
- greet potential career candidates and direct them to apply online or enter candidate information into the Applicant Tracking System
- answer incoming telephone calls and resident calls promptly with appropriate community greeting and identification
- take and communicate complete and pertinent messages to intended recipients
- offer a community overview to callers and forward calls to appropriate contacts
- manage appointments for residents and family members such as hairdresser or transportation
- send get well cards to residents in hospital and sympathy cards to families
- order condolence Memory Flowers for residents who have passed away
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family on move-in day
- create and maintain marketing and move-in packet inventory
- support Director of Sales with inquiry calls and lead tracking database entry
- perform administrative duties related to resident move-in process
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness and stock snacks and fresh coffee
- maintain music playing throughout the day
- ensure front desk coverage when away
- partner with community team to ensure compliance with health and safety regulations
- practice safety procedures including use of PPE, fire extinguishers, SDS, and Lockout Tagout
- maintain resident and team member rosters and schedules for emergencies
- champion Safe Leaving Program and respond to emergencies per policies
- monitor guest and resident sign-in and sign-out protocols
- maintain high-risk elopement list with photographs at front desk
- update resident phone lists and rosters daily
- manage meal tickets and tally meal count sheets
- process meal ticket money following internal controls
- organize and distribute mail and community newspapers
- maintain and post Daily Menu
- assist with recruitment data entry and general administrative tasks
- monitor and order office supplies
- track and disperse team member paychecks
- actively participate in team engagement and training
- attend meetings and maintain compliance with required training
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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