Concierge

White Lodging is a renowned hospitality company that develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the United States. With a commitment to creating memorable experiences, White Lodging understands that hospitality is fundamentally about making people feel welcomed, comfortable, and valued. The company emphasizes not only delivering exceptional guest service but also fostering an environment where employees can thrive and grow both personally and professionally. Their approach is built on a foundation of respect, diversity, and inclusivity, promoting a workplace culture that supports the unique strengths each team member brings to the table.

The Sheraton Raleigh Hotel, part of this prestigious portfolio, is currently seeking a Concierge to join their team on a part-time schedule with a PM shift. This position is pivotal in shaping guest experiences by providing outstanding service, anticipating needs, and exceeding expectations consistently. The Concierge acts as a knowledgeable guide to guests, assisting with various requests including making reservations, offering detailed information about hotel amenities and the local area, arranging transportation, and handling any issues that arise during a guest’s stay.

In this role, the successful candidate will cultivate extensive knowledge of the Sheraton Raleigh Hotel’s facilities and the surrounding neighborhood to ensure guests receive accurate, helpful, and thoughtful recommendations. With an outgoing and friendly personality, excellent communication skills, and a passion for hospitality, the Concierge must be adept at problem-solving and adapting to different situations with a positive, can-do attitude. The role necessitates physical stamina since it involves standing and walking for long periods and occasionally lifting items up to 10 pounds.

More than just a service position, the Concierge is an ambassador of the hotel’s brand, maintaining a professional appearance and demeanor that reflects the high standards of White Lodging. The position involves working closely with other hotel departments to foster positive relationships and contribute to a supportive team atmosphere. Beyond the traditional responsibilities, the Concierge will also help maintain the cleanliness of the concierge lounge and address any guest concerns promptly to ensure a seamless and enjoyable experience.

This role offers competitive benefits from day one, including medical, dental, and vision insurance, alongside vacation paid time off with rollover capabilities to support work-life balance. Employees also enjoy perks such as DailyPay options for immediate access to earnings, wellness tools, unlimited referral bonuses, a 401(k) plan with company matching, leadership development programs, tuition reimbursement, and discounts on hotel rooms, dining, and other entertainment experiences. These benefits underscore White Lodging’s commitment to the well-being and professional growth of its employees.

Importantly, the Sheraton Raleigh Hotel is owned and operated by an independent franchisee, which means employment policies and practices are managed by this separate entity distinct from Marriott International. White Lodging embraces a culture that values diversity and inclusivity, ensuring all associates are treated fairly and with respect throughout their employment journey. The Concierge position at this premium hotel is an excellent opportunity for individuals passionate about hospitality to join a dynamic team where their efforts directly contribute to outstanding guest experiences and personal career advancement.