Concierge

Tacoma, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

Paid sick leave

401(k) Plan

Job Description

Trilogy at Tehaleh is a premier resort-lifestyle community nestled against the breathtaking backdrop of protected forest preserves and the majestic Mount Rainier. Central to this community is the Seven Summits Lodge, a private club designed to cater to the most discerning members by offering a range of amenities and exclusive access to dining, relaxation, fitness, and recreational activities. This vibrant environment fosters a close-knit community where residents and guests can enjoy premium services and a welcoming atmosphere.

Trilogy at Tehaleh exemplifies an upscale residential and recreational experience combining natural beauty with modern conveniences. The club atmosphere is built to ensur... Show More

Job Requirements

High school diploma or equivalent preferred
one to three years' customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
ability to communicate effectively with team members and supervisors
excellent communication skills
self-motivated and able to work independently
strong organizational skills
attention to detail and ability to multitask
flexible schedule including evenings and weekends
valid driver's license may be required

Job Qualifications

High school diploma or equivalent preferred
one to three years' relative customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
must be flexible and adaptable to rapid change
ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
must have excellent communication skills
ability to work well with others and provide exceptional customer service for members and guests
must be self-motivated, follow direction, and able to work independently with little supervision
must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
must have good time management, organization, and follow-up skills
must be able to consistently achieve high work standards
attention to detail, accuracy and timeliness is expected
must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
flexible schedule to include evenings and weekends is required
valid driver's license may be required

Job Duties

Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite
respond to requests and direct calls to staff members and relay messages
screen members and guests for applicable building access, according to community regulations
provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities
maintain daily standard operating procedures for the opening
assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers
provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found
maintain the organization and function of all front office equipment and the lobby
assure proper inventory of general office supplies
work with maintenance staff to provide a clean environment for members and guests
assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions
other duties and responsibilities may be assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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