Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) Plan
Job Description
Trilogy at Tehaleh is a premier resort-lifestyle community nestled against the breathtaking backdrop of protected forest preserves and the majestic Mount Rainier. Central to this community is the Seven Summits Lodge, a private club designed to cater to the most discerning members by offering a range of amenities and exclusive access to dining, relaxation, fitness, and recreational activities. This vibrant environment fosters a close-knit community where residents and guests can enjoy premium services and a welcoming atmosphere.
Trilogy at Tehaleh exemplifies an upscale residential and recreational experience combining natural beauty with modern conveniences. The club atmosphere is built to ensure exceptional service, luxurious comfort, and engaging lifestyle experiences for all Members. Seven Summits Lodge stands as a cornerstone of the community, providing a social hub and a gateway to various amenities that support an active and fulfilling lifestyle.
The Concierge position at Seven Summits Lodge plays a crucial role in maintaining this exemplary standard of service and resident satisfaction. This part-time role, offering $18.00 per hour, is ideal for a customer-focused individual with a passion for hospitality and community engagement. The Concierge is the face of the lodge, responsible for warmly welcoming members and guests while efficiently addressing their needs. This role operates primarily at the front desk or facility entrance, establishing the first point of contact for visitors.
As a Concierge, you will be tasked with creating a positive and memorable experience through professional communication, attentive service, and thorough coordination. Part of the responsibilities includes screening visitors for access compliance, answering inquiries about club services and local events, managing administrative duties such as mail delivery and data entry, and supporting event coordination efforts. This position requires flexibility to work evenings and weekends, aligning with the club's dynamic schedule.
Trilogy provides a supportive work environment with opportunities for personal growth and interaction with a diverse membership. They offer a comprehensive benefits package for full-time team members including medical, dental, life insurance, paid time off, and holiday pay, contributing to an overall rewarding employment experience. Even part-time employees have access to accrued paid sick leave and eligibility for a 401(k) plan, emphasizing the company’s commitment to employee wellbeing.
Working at Trilogy at Tehaleh means embodying its core values of honesty, integrity, respect, teamwork, and competitive spirit. The ideal candidate is highly customer-oriented, able to work well under pressure, and skilled in multitasking. With access to robust training and a dedicated team environment, the Concierge role at Seven Summits Lodge offers a fulfilling part-time opportunity for those eager to contribute positively to a distinguished community club setting.
Trilogy at Tehaleh exemplifies an upscale residential and recreational experience combining natural beauty with modern conveniences. The club atmosphere is built to ensure exceptional service, luxurious comfort, and engaging lifestyle experiences for all Members. Seven Summits Lodge stands as a cornerstone of the community, providing a social hub and a gateway to various amenities that support an active and fulfilling lifestyle.
The Concierge position at Seven Summits Lodge plays a crucial role in maintaining this exemplary standard of service and resident satisfaction. This part-time role, offering $18.00 per hour, is ideal for a customer-focused individual with a passion for hospitality and community engagement. The Concierge is the face of the lodge, responsible for warmly welcoming members and guests while efficiently addressing their needs. This role operates primarily at the front desk or facility entrance, establishing the first point of contact for visitors.
As a Concierge, you will be tasked with creating a positive and memorable experience through professional communication, attentive service, and thorough coordination. Part of the responsibilities includes screening visitors for access compliance, answering inquiries about club services and local events, managing administrative duties such as mail delivery and data entry, and supporting event coordination efforts. This position requires flexibility to work evenings and weekends, aligning with the club's dynamic schedule.
Trilogy provides a supportive work environment with opportunities for personal growth and interaction with a diverse membership. They offer a comprehensive benefits package for full-time team members including medical, dental, life insurance, paid time off, and holiday pay, contributing to an overall rewarding employment experience. Even part-time employees have access to accrued paid sick leave and eligibility for a 401(k) plan, emphasizing the company’s commitment to employee wellbeing.
Working at Trilogy at Tehaleh means embodying its core values of honesty, integrity, respect, teamwork, and competitive spirit. The ideal candidate is highly customer-oriented, able to work well under pressure, and skilled in multitasking. With access to robust training and a dedicated team environment, the Concierge role at Seven Summits Lodge offers a fulfilling part-time opportunity for those eager to contribute positively to a distinguished community club setting.
Job Requirements
- High school diploma or equivalent preferred
- one to three years' customer service experience
- experience in a Homeowner Association environment preferred
- computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- ability to communicate effectively with team members and supervisors
- excellent communication skills
- self-motivated and able to work independently
- strong organizational skills
- attention to detail and ability to multitask
- flexible schedule including evenings and weekends
- valid driver's license may be required
Job Qualifications
- High school diploma or equivalent preferred
- one to three years' relative customer service experience
- experience in a Homeowner Association environment preferred
- computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- must be flexible and adaptable to rapid change
- ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- must have excellent communication skills
- ability to work well with others and provide exceptional customer service for members and guests
- must be self-motivated, follow direction, and able to work independently with little supervision
- must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- must have good time management, organization, and follow-up skills
- must be able to consistently achieve high work standards
- attention to detail, accuracy and timeliness is expected
- must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- flexible schedule to include evenings and weekends is required
- valid driver's license may be required
Job Duties
- Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite
- respond to requests and direct calls to staff members and relay messages
- screen members and guests for applicable building access, according to community regulations
- provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities
- maintain daily standard operating procedures for the opening
- assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers
- provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found
- maintain the organization and function of all front office equipment and the lobby
- assure proper inventory of general office supplies
- work with maintenance staff to provide a clean environment for members and guests
- assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions
- other duties and responsibilities may be assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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