Job Overview
Compensation
Hourly
Range $15.00 - $22.00
Work Schedule
Day Shifts
Benefits
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Professional development opportunities
Company-paid Life Insurance
Employee assistance program
Job Description
Rosecastle at Deerwood is a distinguished senior living community dedicated to providing a compassionate and supportive environment for its residents. With a focus on quality of life, Rosecastle creates a welcoming atmosphere where seniors can enjoy comfort, care, and engagement. The community prides itself on fostering a sense of belonging, safety, and respect, ensuring that each resident feels valued and appreciated. Rosecastle at Deerwood emphasizes personalized service and attentive care to meet the unique needs of every resident. Their team is committed to enhancing the day-to-day experiences of seniors by providing not just a place to live, but a vibrant community to belong to.
The role of Concierge at Rosecastle at Deerwood is essential in upholding the high standards of service the community is known for. This position is centered on delivering excellent customer service and facilitating a welcoming environment for residents, their families, and visitors. The Concierge acts as a central communication hub and service provider, responsible for assisting with a wide variety of tasks that enhance the overall resident experience. Duties include greeting and assisting residents, coordinating transportation and reservations, supporting community events, and maintaining security protocols. The ideal candidate will be a friendly, professional individual with a passion for serving the elderly and a commitment to operational excellence. This role requires working Sundays and Mondays from 9 AM to 6 PM, offering competitive pay along with comprehensive benefits including health, dental, and vision insurance, paid time off, and opportunities for professional development. Joining Rosecastle at Deerwood means becoming part of a team that values compassion, leadership, and growth, where every day brings the chance to make a meaningful impact on the lives of seniors in the community.
The role of Concierge at Rosecastle at Deerwood is essential in upholding the high standards of service the community is known for. This position is centered on delivering excellent customer service and facilitating a welcoming environment for residents, their families, and visitors. The Concierge acts as a central communication hub and service provider, responsible for assisting with a wide variety of tasks that enhance the overall resident experience. Duties include greeting and assisting residents, coordinating transportation and reservations, supporting community events, and maintaining security protocols. The ideal candidate will be a friendly, professional individual with a passion for serving the elderly and a commitment to operational excellence. This role requires working Sundays and Mondays from 9 AM to 6 PM, offering competitive pay along with comprehensive benefits including health, dental, and vision insurance, paid time off, and opportunities for professional development. Joining Rosecastle at Deerwood means becoming part of a team that values compassion, leadership, and growth, where every day brings the chance to make a meaningful impact on the lives of seniors in the community.
Job Requirements
- High school diploma or equivalent
- Previous customer service or concierge experience preferred
- Strong communication skills
- Excellent interpersonal skills
- Organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Compassion and desire to work with the elderly
- Professional appearance
- Proficiency with office equipment and Microsoft Office Suite
- Strong problem-solving skills
- Ability to work Sundays and Mondays from 9 AM to 6 PM
Job Qualifications
- High school diploma or equivalent
- Previous customer service or concierge experience preferred
- Strong communication, interpersonal, and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software, including Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
Job Duties
- Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests
- Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands
- Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements
- Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests
- Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures
- Assist in the coordination of community events and activities, ensuring residents are informed and engaged
- Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families
- Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management
- Position needed Sundays and Mondays 9AM-6PM
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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