Job Overview
Employment Type
Part-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
403(b) Retirement Plan
short-term disability
long-term disability
basic life insurance
Paid holidays
Paid vacation
Job Description
Residences at Vantage Point is a well-established senior living community located in Columbia, Maryland, dedicated to providing compassionate and comprehensive care to older adults. With a strong commitment to treating every resident like family, Residences at Vantage Point is known for its warm, welcoming environment that emphasizes respect, dignity, and personalized service. The community offers a variety of living arrangements and supportive services designed to meet the diverse needs of its residents, whether they require independent living or more assisted care. The staff at Residences at Vantage Point are passionate about making a positive impact in the lives of those they serve and maintain a culture centered on kindness, professionalism, and continuous improvement.
This job opening is for the position of Concierge on a part-time basis at Residences at Vantage Point. The Concierge serves as the welcoming face of the community, playing a vital role in resident and visitor experience by managing communications and providing helpful information. This role involves answering and transferring incoming calls with professionalism and courtesy, giving directions and assistance to residents, staff, guests, and vendors, and performing a variety of administrative and clerical tasks to support the seamless operation of the front desk. The Concierge is responsible for opening and closing the reception area, securing files and equipment, processing payments, recording reservations and appointments, and managing mail and messages. Additionally, the role requires coordinating routine and emergency maintenance related to front desk equipment.
Residences at Vantage Point offers its employees a competitive hourly rate or base salary, along with an excellent benefits package after 60 days of employment. Benefits include medical, dental, and vision insurance, a 403(b) retirement plan with company match, company-paid short-term and long-term disability, basic life insurance, paid holidays, and a vacation program. Employees are encouraged to embrace the core hospitality promises of the community, which include greeting everyone warmly, treating all individuals with respect, anticipating needs proactively, listening and responding promptly, holding oneself accountable, valuing diversity, and maintaining high levels of professionalism both in conduct and appearance.
The role requires a high degree of interpersonal skills, computer literacy, and the ability to multitask within a busy environment. Physical demands are minimal but include sitting, standing intermittently, bending, and the ability to lift up to 20 pounds. The successful candidate will be comfortable handling routine office equipment and software, communicating clearly in English, and maintaining positive, helpful interactions with diverse groups of people. This is an opportunity for someone who enjoys working in a supportive team environment and values making a meaningful contribution to the quality of life of older adults.
This job opening is for the position of Concierge on a part-time basis at Residences at Vantage Point. The Concierge serves as the welcoming face of the community, playing a vital role in resident and visitor experience by managing communications and providing helpful information. This role involves answering and transferring incoming calls with professionalism and courtesy, giving directions and assistance to residents, staff, guests, and vendors, and performing a variety of administrative and clerical tasks to support the seamless operation of the front desk. The Concierge is responsible for opening and closing the reception area, securing files and equipment, processing payments, recording reservations and appointments, and managing mail and messages. Additionally, the role requires coordinating routine and emergency maintenance related to front desk equipment.
Residences at Vantage Point offers its employees a competitive hourly rate or base salary, along with an excellent benefits package after 60 days of employment. Benefits include medical, dental, and vision insurance, a 403(b) retirement plan with company match, company-paid short-term and long-term disability, basic life insurance, paid holidays, and a vacation program. Employees are encouraged to embrace the core hospitality promises of the community, which include greeting everyone warmly, treating all individuals with respect, anticipating needs proactively, listening and responding promptly, holding oneself accountable, valuing diversity, and maintaining high levels of professionalism both in conduct and appearance.
The role requires a high degree of interpersonal skills, computer literacy, and the ability to multitask within a busy environment. Physical demands are minimal but include sitting, standing intermittently, bending, and the ability to lift up to 20 pounds. The successful candidate will be comfortable handling routine office equipment and software, communicating clearly in English, and maintaining positive, helpful interactions with diverse groups of people. This is an opportunity for someone who enjoys working in a supportive team environment and values making a meaningful contribution to the quality of life of older adults.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or administrative role beneficial
- Proficiency with phone systems and office software
- Good communication and interpersonal skills
- Ability to manage multiple tasks and work efficiently under interruptions
- Physical ability to lift up to 20 pounds
- Availability to work part-time
- Ability to maintain professionalism and attention to detail
Job Qualifications
- High school graduate preferred
- Typing and computer skills
- Experience with common office equipment
- Ability to communicate effectively in English using proper grammar
- Ability to perform simple arithmetic
- Ability to follow specific and general instructions carefully
Job Duties
- Opens and closes the reception desk and properly secures all files, keys and equipment in the office area
- Answer and transfer all incoming calls, greeting, providing information, directions and other appropriate assistance to residents, staff, guests, and vendors
- Accepts and records payments, guest room reservations, appointments, cancellations, staff and resident directories, work orders through PM Works and maintains lists
- Routes incoming and outgoing mail to appropriate parties
- Communicates all messages and material directed to appropriate parties
- Contacts appropriate vendor for routine and emergency maintenance of front desk equipment
- Performs a variety of other clerical duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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