Concierge

Fort Wayne, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Life insurance

long-term disability coverage

401(k) plan with Company Match

Paid Time Off

Employee training and development

Team-oriented work environment

Job Description

Cedarhurst Senior Living is a distinguished leader in the senior living industry, renowned for its dedication to enhancing the lives of older adults through compassionate care and personalized services. As a leading provider of senior living communities, Cedarhurst focuses on creating vibrant, supportive, and engaging environments where seniors can thrive, feel valued, and enjoy a high quality of life. With a strong commitment to excellence and innovation, the company continuously advances its care strategies and community programs to meet the evolving needs of its residents. The core values upheld by Cedarhurst — Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable —... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service, preferably in senior living or similar fields
Ability to communicate effectively and interact with older adults and their families
Proficiency in Microsoft Office and basic computer applications
Ability to stand or walk for extended periods and move throughout the community
Capability to lift up to 50 pounds independently and up to 200 pounds with assistance
Willingness to follow infection control protocols and use personal protective equipment as required
Ability to engage in conflict intervention and resolution
Commitment to ongoing training and professional development

Job Qualifications

High school diploma or equivalent preferred
Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
CPR or BLS certification preferred
Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable

Job Duties

Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community
Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
Regularly engage with residents helping them feel valued and cared for
Receive and distribute mail and packages
Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed
Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
Submit all work order requests to Maintenance on behalf of residents
Monitor emergency response system and fire alarm panel
Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing
Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed
Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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