Concierge

Cedarhurst Senior Living is a distinguished leader in the senior living industry, renowned for its dedication to enhancing the lives of older adults through compassionate care and personalized services. As a leading provider of senior living communities, Cedarhurst focuses on creating vibrant, supportive, and engaging environments where seniors can thrive, feel valued, and enjoy a high quality of life. With a strong commitment to excellence and innovation, the company continuously advances its care strategies and community programs to meet the evolving needs of its residents. The core values upheld by Cedarhurst — Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable — form the foundation of every team member's work. They strive to be genuine friends and advocates, providing reassurance, energy, and inspiration to every resident and their families. Cedarhurst believes deeply in the power of its people, investing heavily in extensive training and offering abundant opportunities for personal and career development. The company’s culture encourages growth from within, aiming to nurture a loyal, passionate workforce that is dedicated to community service. Employees also receive a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match after one year of service for eligible team members. This focus on employee well-being ensures that staff members feel supported as they carry out their roles, creating a ripple effect of care and positivity throughout the community.

The Concierge role at Cedarhurst Senior Living is a vital position that acts as the welcoming face of the community, reporting directly to the Executive Director. This role is central to fostering a warm, safe, and organized environment where residents, their families, visitors, and staff feel valued and supported. The Concierge is the first point of contact and responsible for delivering exceptional customer service experiences while managing key operational tasks. Responsibilities include welcoming and assisting residents and guests, monitoring entry and exit points for security, processing mail, and handling communications across the community. The Concierge also supports various administrative functions, assisting the Executive Director, Business Office, and Sales & Marketing with clerical tasks to help ensure smooth community operations. By regularly engaging with residents and coordinating with the Life Enrichment Director, the Concierge plays an essential role in enhancing residents’ social involvement and day-to-day convenience through scheduling and event coordination. This role demands a proactive attitude combined with warm interpersonal skills, attention to detail, and the ability to work collaboratively with a diverse team. Tasked with managing emergency response systems and facilitating effective communication between staff and family members about resident care, the Concierge contributes significantly to community safety and resident well-being. Ideal candidates will bring prior customer service experience—preferably in senior living or related fields—and be comfortable using various software platforms to manage daily responsibilities. The position requires physical stamina to move throughout the community, perform light lifting, and maintain alertness during extended hours on their feet. Cedarhurst values ongoing professional development and expects the Concierge to stay current with training programs and engage in continuous learning. They are passionate about serving seniors and upholding Cedarhurst's mission of enriching lives through genuine care and friendship. This role is full-time, offering stability and the opportunity to grow within a supportive and mission-driven organization.