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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
flexible schedule
Job Description
City Winery is an innovative and dynamic company that blends wine, food, and live entertainment to create a unique cultural experience. Established in 2008 by music industry visionary Michael Dorf, City Winery has quickly become known nationally for offering world-class performances combined with award-winning, sustainably produced wines and exceptional cuisine. City Winery operates unique venues that function as fully operational wineries while hosting intimate concerts, food and wine classes, private events, and providing fine dining experiences. This combination creates a compelling environment for a sophisticated clientele of foodies, cultural patrons, and wine enthusiasts. The establishment prides itself on bringing the... Show More
Job Requirements
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
- ability to consistently deliver high-quality guest experiences
- strong work ethic
- calm demeanor with customer-focused approach
- immaculate attention to detail
- effective communication skills both written and verbal
- interpersonal skills
- proven ability to build positive relationships with coworkers and guests
- proficient computer skills
- ability to work independently and in a team environment
- ability to work flexible schedule including days, nights, weekends, and holidays
Job Qualifications
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
- effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
- proficient computer skills
- ability to work both independently and in a team environment
- ability to work a flexible schedule including days, nights, weekends, and holidays
Job Duties
- correspond with guests in person, phone, and email
- manage in-person, online, and phone ticket sales
- handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
- maximize ticket sales and retail merchandise sales
- actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
- assist guests with seat changes
- compile house and artist comps and arrange seating appropriately
- handle troubleshooting with guests on ticketing purchases
- close out and reconcile box office transactions
- arrange special care of VIPs, investors, or other guests who may receive gratis food or drink
- maintain a neat and tidy concierge booth
- handle payment transactions and maintain accurate cash drawer
- attend training courses, tastings, meetings, as needed
- maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- other duties, tasks, projects as per business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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