Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $14.00
Work Schedule
Fixed Shifts
Benefits
PTO
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program
Job Description
Sedgwick Plaza is a distinguished senior living community committed to providing compassionate care and creating enriching experiences for its residents. Managed under Grace Management, Inc., this establishment prides itself on fostering a family-like atmosphere where residents feel valued, supported, and engaged. At Sedgwick Plaza, every team member plays a vital role in ensuring the quality of life for the seniors they serve, and the community is dedicated to making a positive difference daily. The company's ethos revolves around empathy, excellence, and dedication, making it an ideal workplace for individuals who are passionate about senior care and eager to contribute in a meaningful way.
The Concierge Specialist role at Sedgwick Plaza is a full-time position working Monday through Friday from 3:00 pm to 11:00 pm, with a pay rate of $14.00 per hour. This position is designed for someone strong in communication and problem-solving skills. The Concierge plays an essential role as the first point of contact in the community, providing clerical and administrative support, assisting residents and families, and maintaining a welcoming environment. The position involves greeting visitors, answering phones, managing resident files and mailboxes, and coordinating various services including scheduling appointments and coordinating with different departments such as maintenance and housekeeping.
This role requires a professional demeanor, strong organizational skills, and the ability to handle multiple tasks efficiently while maintaining a friendly and supportive attitude toward residents and staff. Beyond daily administrative tasks, the Concierge also assists in recruitment activities, helps maintain supply inventories, and ensures the safety and cleanliness of the lobby and reception area. The position supports a vibrant community environment by participating in resident-centered activities and contributing to special projects or committees as needed. Sedgwick Plaza offers a comprehensive benefits package that includes paid time off (PTO), holiday pay, daily pay options, health and dental insurance, a 401K plan with employer match, life insurance, short and long-term disability coverage, referral bonuses, tuition reimbursement, and an employee assistance program to support personal and professional well-being.
Joining Sedgwick Plaza means becoming part of a team that values integrity, compassion, and professional growth. The organization is committed to nurturing its employees and appreciates how their contributions directly impact the lives of seniors. Those who thrive in this role are self-motivated, detail-oriented, and genuinely enjoy working with the older adult population. The role offers the opportunity to build meaningful relationships within a supportive community while developing valuable skills in hospitality, administration, and senior care services. Sedgwick Plaza’s welcoming environment encourages continuous learning and invites team members to participate in associate meetings, in-service education, and community events. This ensures employees remain connected, motivated, and equipped to provide the highest level of service to their residents.
The Concierge Specialist role at Sedgwick Plaza is a full-time position working Monday through Friday from 3:00 pm to 11:00 pm, with a pay rate of $14.00 per hour. This position is designed for someone strong in communication and problem-solving skills. The Concierge plays an essential role as the first point of contact in the community, providing clerical and administrative support, assisting residents and families, and maintaining a welcoming environment. The position involves greeting visitors, answering phones, managing resident files and mailboxes, and coordinating various services including scheduling appointments and coordinating with different departments such as maintenance and housekeeping.
This role requires a professional demeanor, strong organizational skills, and the ability to handle multiple tasks efficiently while maintaining a friendly and supportive attitude toward residents and staff. Beyond daily administrative tasks, the Concierge also assists in recruitment activities, helps maintain supply inventories, and ensures the safety and cleanliness of the lobby and reception area. The position supports a vibrant community environment by participating in resident-centered activities and contributing to special projects or committees as needed. Sedgwick Plaza offers a comprehensive benefits package that includes paid time off (PTO), holiday pay, daily pay options, health and dental insurance, a 401K plan with employer match, life insurance, short and long-term disability coverage, referral bonuses, tuition reimbursement, and an employee assistance program to support personal and professional well-being.
Joining Sedgwick Plaza means becoming part of a team that values integrity, compassion, and professional growth. The organization is committed to nurturing its employees and appreciates how their contributions directly impact the lives of seniors. Those who thrive in this role are self-motivated, detail-oriented, and genuinely enjoy working with the older adult population. The role offers the opportunity to build meaningful relationships within a supportive community while developing valuable skills in hospitality, administration, and senior care services. Sedgwick Plaza’s welcoming environment encourages continuous learning and invites team members to participate in associate meetings, in-service education, and community events. This ensures employees remain connected, motivated, and equipped to provide the highest level of service to their residents.
Job Requirements
- High school diploma or GED
- Experience in office procedures and use of computer software such as Windows Word Excel Outlook and email
- Strong communication and problem-solving skills
- Ability to handle multiple administrative tasks efficiently
- Professional appearance and good personal hygiene
- Physical ability to communicate verbally hear and see sufficiently to serve residents
- Completion of drug testing and criminal background check upon hire and as requested
- Ability to bend stand lift stoop sit walk stretch and lift/carry up to 40 pounds
- Must be free of communicable diseases
- Maintain confidentiality of resident and company information
- Adhere to all policies and procedures
Job Qualifications
- High school diploma or GED at a minimum
- Experience in general office procedures computers including Windows Word Excel Office Outlook Internet-based programs emailing scanning and general office equipment
- Good grammatical and writing skills proficient with email process and etiquette
- Ability to read write and speak English
- Must have excellent customer service and interpersonal skills to work with various levels of people associates and residents
- Professional and neat appearance and presentation adherence to the dress code and good personal hygiene
- One year of office or hospitality experience preferred
Job Duties
- Answer incoming telephone calls promptly taking complete and accurate messages routing calls including locating residents when necessary
- Receive visitors having them sign registers and routing them as appropriate
- Provide information and assistance to residents coming and going activities and signing out when they leave the community
- Assist the Wellness Director as needed with resident’s doctors’ appointments including scheduling appointments recording all appointments notifying the driver of the scheduled appointments and ensuring the resident gets there on time
- Maintain resident mailboxes including an up-to-date listing assignment for new residents names on boxes and returning mail to post office for move-outs Receive and distribute mail as needed
- Maintain the professional and organized appearance of the lobby and reception area including making certain any adjacent equipment workroom and supply closets are neat and locked
- Provide administrative support including typing filing preparation of reports copying scheduling appointment and calling vendors as requested by supervisor
- Schedule work orders received from the residents and coordinate with Maintenance Housekeeping
- Assist with recruitment activities by placing ads screening applicants check references scheduling physicals and scheduling interview appointments as requested by supervisor
- Maintain inventories of supplies and assist in ordering supplies approved by the supervisor
- Resolve immediately or report to supervisor any unsafe conditions including building hazards unsafe work practices or threats to resident safety
- Performs other related duties as assigned by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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