Concierge

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.50 - $18.75

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Retirement Plan

Life insurance

Team Member Assistance Program

Job Description

Distinctive Living is a well-established community-focused organization dedicated to providing superior living experiences and exceptional customer service to its residents and visitors. Known for its commitment to cultivating an inclusive and supportive environment, Distinctive Living emphasizes both personal and professional growth for its employees. The company fosters a culture where team members feel valued, empowered, and inspired to reach their full potential. Located in the Community Name and Location, Distinctive Living is recognized as a certified Great Place to Work due to its dedication to its team and the excellent standards it maintains in service delivery. The organization takes pride in its bilingual capabilities, including Spanish-speaking staff, to better serve its diverse clientele.

The Concierge role at Distinctive Living is an integral position that serves as the first point of contact for residents, prospective residents, families, and visitors. Available as either a full-time or part-time position, this role requires a dedicated individual who presents a friendly, professional, and welcoming demeanor both in person and over the phone. The Concierge is responsible for managing the lobby experience and ensuring a smooth and positive interaction for all community visitors. This includes greeting visitors, answering and directing telephone calls, managing packages and mail, and supporting various departments such as Sales and Marketing as well as the Business Office. Attention to detail and creativity are key to fostering an inviting atmosphere, encouraging residents to participate in community activities, and supporting the overall operational flow within the community.

In addition to acting as the community's ambassador, the Concierge collaborates closely with sales and marketing teams, handling inquiries and facilitating tours when higher management is unavailable. The role also involves administrative tasks such as assisting with resident documentation and maintaining confidentiality within the business office. By combining exceptional customer service skills with an understanding of community operations, the Concierge supports Distinctive Living's mission to create a living environment that is both comfortable and engaging for residents and visitors alike.

Job Requirements

High school diploma or equivalent required
minimum six months experience in receptionist or similar role
proficiency with Microsoft Word and Excel preferred
strong verbal and written communication skills
ability to communicate effectively in person and over the phone
ability to maintain confidentiality
customer service orientation
dependable and professional demeanor

Job Qualifications

High school diploma or equivalent
six months of experience in a receptionist role or similar function
experience with Microsoft Word and Excel preferred
excellent verbal and written communication skills
ability to communicate verbally in person and over the phone
bilingual Spanish skills helpful but not required

Job Duties

Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls in a professional and respectful manner
monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assist with residents who request assistance with mailing letters and packages
manage the lobby area, monitor and ensure desk and lobby are clean and neat, create a comfortable, inviting area
assist the activity director and/or others as necessary in promoting activities with residents in the lobby
manage the inquiry process, connecting the caller or visiting customer to the appropriate team member
respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available
facilitate experiences/tours of community as needed
support marketing standards of the community
assist with duties related to the Lead Management Program
assist with assembling marketing packets
assist in processing new resident documentation
maintain resident files and documentation while maintaining confidentiality
promote and encourage residents to participate in activities
follow and communicate company policies and procedures
perform other duties as assigned