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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Retirement Plan
Life insurance
Team Member Assistance Program
Job Description
Distinctive Living is a well-established community-focused organization dedicated to providing superior living experiences and exceptional customer service to its residents and visitors. Known for its commitment to cultivating an inclusive and supportive environment, Distinctive Living emphasizes both personal and professional growth for its employees. The company fosters a culture where team members feel valued, empowered, and inspired to reach their full potential. Located in the Community Name and Location, Distinctive Living is recognized as a certified Great Place to Work due to its dedication to its team and the excellent standards it maintains in service delivery. The organization takes pride... Show More
Job Requirements
- High school diploma or equivalent required
- minimum six months experience in receptionist or similar role
- proficiency with Microsoft Word and Excel preferred
- strong verbal and written communication skills
- ability to communicate effectively in person and over the phone
- ability to maintain confidentiality
- customer service orientation
- dependable and professional demeanor
Job Qualifications
- High school diploma or equivalent
- six months of experience in a receptionist role or similar function
- experience with Microsoft Word and Excel preferred
- excellent verbal and written communication skills
- ability to communicate verbally in person and over the phone
- bilingual Spanish skills helpful but not required
Job Duties
- Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience
- greet all visitors and answer incoming calls in a professional and respectful manner
- monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assist with residents who request assistance with mailing letters and packages
- manage the lobby area, monitor and ensure desk and lobby are clean and neat, create a comfortable, inviting area
- assist the activity director and/or others as necessary in promoting activities with residents in the lobby
- manage the inquiry process, connecting the caller or visiting customer to the appropriate team member
- respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available
- facilitate experiences/tours of community as needed
- support marketing standards of the community
- assist with duties related to the Lead Management Program
- assist with assembling marketing packets
- assist in processing new resident documentation
- maintain resident files and documentation while maintaining confidentiality
- promote and encourage residents to participate in activities
- follow and communicate company policies and procedures
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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