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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $30.00
Work Schedule
Standard Hours
Benefits
comprehensive health coverage
401(k) with Company Match
Generous rental discount
Tuition Reimbursement
Paid Time Off
Job Description
AMLI Residential is a renowned national, family-owned developer and owner of luxury apartment communities. With a commitment to excellence and a passion for creating exceptional living experiences, AMLI Residential has earned a reputation for managing high-quality residential properties that combine luxury, comfort, and community. The company prioritizes diversity, inclusion, and innovation in every aspect of its business operations, fostering an environment where both residents and employees thrive. As an equal opportunity employer, AMLI Residential embraces the varied backgrounds and perspectives of its workforce, ensuring a respectful and supportive workplace culture. Additionally, AMLI Residential incorporates ethical artificial intelligence practices in its... Show More
Job Requirements
- High School diploma or GED required
- Minimum 3 years of customer service experience
- Ability to stand, walk, and sit for extended periods
- Occasional lifting of up to 10 pounds or more
- Ability to use standard office equipment and computer systems
Job Qualifications
- High School diploma or GED required
- Associate or Bachelor's degree preferred
- Minimum 3 years of customer service experience required
- Previous concierge or hospitality experience strongly preferred
- Strong knowledge of the local area, services, merchants, and attractions
- Proficiency in Microsoft Word, Excel, and internet research
- Excellent written and verbal communication skills
Job Duties
- Build rapport with residents and respond to requests in a timely, efficient, and courteous manner
- Research, coordinate, and schedule resident services including grocery delivery, vehicle services, dry cleaning pickup and delivery, TV setup and home services, and transportation accommodations
- Make reservations and arrangements for restaurants, events, game tickets, floral orders, and vet or travel accommodations
- Manage amenity and penthouse reservations
- Receive and coordinate package deliveries including using the Luxer package system and conducting daily audits
- Develop and distribute a daily resident newsletter
- Maintain up-to-date merchant, vendor, and service contact lists
- Coordinate with the onsite property management team to resolve requests and follow up on issues
- Assist with special resident requests as needed
- Maintain a professional appearance at all times
- Participate in AMLI volunteer and community activities
- Support other AMLI communities when needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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