Concierge

AMLI Residential is a renowned national, family-owned developer and owner of luxury apartment communities. With a commitment to excellence and a passion for creating exceptional living experiences, AMLI Residential has earned a reputation for managing high-quality residential properties that combine luxury, comfort, and community. The company prioritizes diversity, inclusion, and innovation in every aspect of its business operations, fostering an environment where both residents and employees thrive. As an equal opportunity employer, AMLI Residential embraces the varied backgrounds and perspectives of its workforce, ensuring a respectful and supportive workplace culture. Additionally, AMLI Residential incorporates ethical artificial intelligence practices in its employment activities to maintain non-discrimination and fairness.

The Concierge role at AMLI River North is a key position devoted to delivering outstanding customer service in a fast-paced urban luxury residential setting. This full-time position involves 40 hours per week on a Tuesday through Saturday schedule. The Concierge serves as the primary point of contact for residents and guests, offering a broad range of personalized services to support their day-to-day needs. Responsibilities include assisting with scheduling and coordinating diverse resident services such as grocery deliveries, vehicle maintenance, dry cleaning, home technology installations, and transportation accommodations. Beyond these duties, the Concierge manages amenity and penthouse reservations, coordinates package deliveries using systems like Luxer, and develops daily resident communications like newsletters. This role requires strong organizational skills, expert knowledge of local vendors and attractions, and the ability to build meaningful rapport with community members. The position demands maintaining a professional demeanor and appearance at all times while actively participating in AMLI volunteer and community programs. Working closely with onsite property management, the Concierge upholds the premium living standards that AMLI River North is known for, ensuring an exceptional resident experience from move-in to everyday living.

This role offers a competitive hourly wage ranging from $27.00 to $30.00, complemented by comprehensive health coverage including medical, dental, and vision insurance for employees and their families. Additional benefits include a 401(k) plan with company match, generous rental discounts across AMLI communities, tuition reimbursement for continuous learning and growth, and paid time off that increases with tenure. The Concierge position at AMLI River North is especially ideal for candidates with at least three years of customer service experience, preferably with a hospitality or concierge background, who appreciate working in a dynamic and service-oriented environment. Proficiency with Microsoft Office tools and internet research, along with excellent communication skills, are essential to succeed and make a positive impact in this role.