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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Tuition Reimbursement
Employee Referral Bonus
Health Insurance
Vision Insurance
Dental Insurance
401(k) with match
Employee engagement and culture committee
company sponsored life insurance
Employee assistance program (EAP) resources
Job Description
Oxford Enhanced Senior Living and Healthcare Center is a distinguished 134-bed Sub-Acute and Long-Term Care facility committed to delivering compassionate, high-quality care to its residents. Nestled in a thoughtfully designed environment with beautiful common spaces, the facility fosters a welcoming, home-like atmosphere not only for its residents but also for its dedicated staff. The organization prides itself on creating a positive and supportive workplace where every employee feels valued, respected, and empowered. At Oxford Enhanced Senior Living, the core mission is to enhance the well-being of its residents through personalized care and attention, coupled with fostering an environment that embraces... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or healthcare setting required
- Active CNA license in Pennsylvania strongly preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage multiple demands
- Strong problem-solving abilities
- Professional and courteous demeanor
Job Qualifications
- Current and active CNA license in PA strongly preferred
- Previous experience in customer service-related field required
- Experience in healthcare setting required
- Exceptionally strong customer service orientation, presence and perspective
- Knowledge of customer service strategies and tactics
- Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization
- Excellent verbal and written communications skills and phone etiquette
- Experience in dealing with multiple demands simultaneously
- Ability to deal with people of varying personalities and temperaments
- Ability to take initiative to resolve immediate problems
Job Duties
- Answering and transferring all incoming calls in a courteous and professional manner
- Giving information, direction and other appropriate assistance to residents, staff, guests and vendors
- Performing a variety of clerical duties as assigned
- Greeting potential residents, families, visitors
- Managing both external and internal calls, taking and communicating messages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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