Concierge

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401k

Paid Time Off

Employee assistance program

Professional Development

Job Description

Southern Land Company is a nationally recognized real estate development and construction firm known for its dedication to creating vibrant, innovative, and high-quality residential communities. With a full-service approach encompassing planning, architecture, design, construction, marketing, and resident experience, Southern Land Company ensures each project is seamlessly executed to fulfill its mission of crafting complete communities that people are proud to call home. The company not only focuses on delivering luxury residential projects but also integrates retail, office, and recreational spaces to offer convenience and lifestyle advantages to its residents. Southern Land Company prides itself on its strong brand reputation, grounded in creativity, performance, and attention to detail, making it a leader in the real estate development sector.

The company is actively seeking a full-time Concierge to join its dynamic team at Josephine, a premier twenty-seven-story luxury apartment building in Philadelphia, PA. Josephine features 254 luxury residences ranging from studios to penthouses, complemented by amenities such as a 27th-floor sun-facing pool, poolside bar and lounge, a cutting-edge athletic studio, social lounges, and secured parking. The Concierge role is pivotal as the first impression and ongoing support for residents, playing a vital role in enhancing the community experience. This position demands a passion for world-class customer service, exceptional organizational and communication skills, and strong attention to detail. The Concierge must be capable of working independently with initiative while managing multiple tasks efficiently.

Responsibilities include providing superior customer service, coordinating various resident services such as transportation, entertainment, pet care, and babysitting, managing deliveries and leasing support, and organizing community building activities. The Concierge acts as the liaison between residents and maintenance teams, ensuring prompt and effective resolution of issues. This role also requires researching local dining, entertainment, and shopping options to provide recommendations and assistance tailored to the community's needs. This position offers an exciting opportunity to be part of a community-focused team, delivering an exceptional living experience to luxury apartment residents. Compensation ranges from $22 to $24 per hour, accompanied by a comprehensive benefits package including health, vision, dental coverage, and a generous 401k match. Southern Land Company is committed to fostering an inclusive workplace and is an equal opportunity employer, providing a drug-free working environment and supporting employee development with ongoing training and resources.

Job Requirements

High school diploma or GED required
2 years of experience in customer service sales and or hospitality experience that demonstrates sufficient background to resolve resident complaints
Prior experience in front desk support preferred
Prior concierge and or event planning experience preferred
Fair Housing training we can provide

Job Qualifications

Strong working knowledge of Microsoft Office
Ability to keep sensitive information highly confidential
Excellent written and verbal communication skills
Strong and pleasant telephone and interpersonal skills and the ability to deal professionally with clients vendors and co-workers on the phone and in person
Excellent organizational and time management skills ability to take initiative use good judgment demonstrate a strong sense of urgency and attention to detail and carry multiple projects through to completion
Ability to work independently prioritize work and ask for further clarification when necessary
Ability to work under pressure with tight time constraints as well as the ability to deal with frequent interruptions unresolved situations frequent change delays or unexpected events

Job Duties

Deliver an exceptional experience to every person beginning with an unmatched first impression and building rapport with other associates guests and current residents
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other associates to ensure that all areas are well-maintained
Coordinate maintenance of office and amenity equipment including copiers printers resident business centers fitness equipment and resident clubhouse amenities
Receive deliveries by accepting and logging packages for residents
Provide leasing support and assistance to the leasing team by making initial contact with future residents setting appointments assisting with key pick-ups and any other tasks related to the move-in and move-out process
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests
Plan fun activities that help build a strong sense of belonging among residents
Accept reservations for events classes kids corner parties etc
Maintain resident data base by entering data and generating resident directory
Research local area dining entertainment shopping options etc to answer resident and guest questions about the neighborhood
Provide directions recommendations and reservations when requested
Pick up and deliver items as requested including mail distribution
Knowledge of emergency procedures and assist respond accordingly when necessary
Performing other duties as requested by management