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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Paid Time Off
Employee assistance program
Professional Development
Job Description
Southern Land Company is a nationally recognized real estate development and construction firm known for its dedication to creating vibrant, innovative, and high-quality residential communities. With a full-service approach encompassing planning, architecture, design, construction, marketing, and resident experience, Southern Land Company ensures each project is seamlessly executed to fulfill its mission of crafting complete communities that people are proud to call home. The company not only focuses on delivering luxury residential projects but also integrates retail, office, and recreational spaces to offer convenience and lifestyle advantages to its residents. Southern Land Company prides itself on its strong brand reputation, grounded... Show More
Job Requirements
- High school diploma or GED required
- 2 years of experience in customer service sales and or hospitality experience that demonstrates sufficient background to resolve resident complaints
- Prior experience in front desk support preferred
- Prior concierge and or event planning experience preferred
- Fair Housing training we can provide
Job Qualifications
- Strong working knowledge of Microsoft Office
- Ability to keep sensitive information highly confidential
- Excellent written and verbal communication skills
- Strong and pleasant telephone and interpersonal skills and the ability to deal professionally with clients vendors and co-workers on the phone and in person
- Excellent organizational and time management skills ability to take initiative use good judgment demonstrate a strong sense of urgency and attention to detail and carry multiple projects through to completion
- Ability to work independently prioritize work and ask for further clarification when necessary
- Ability to work under pressure with tight time constraints as well as the ability to deal with frequent interruptions unresolved situations frequent change delays or unexpected events
Job Duties
- Deliver an exceptional experience to every person beginning with an unmatched first impression and building rapport with other associates guests and current residents
- Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other associates to ensure that all areas are well-maintained
- Coordinate maintenance of office and amenity equipment including copiers printers resident business centers fitness equipment and resident clubhouse amenities
- Receive deliveries by accepting and logging packages for residents
- Provide leasing support and assistance to the leasing team by making initial contact with future residents setting appointments assisting with key pick-ups and any other tasks related to the move-in and move-out process
- Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests
- Plan fun activities that help build a strong sense of belonging among residents
- Accept reservations for events classes kids corner parties etc
- Maintain resident data base by entering data and generating resident directory
- Research local area dining entertainment shopping options etc to answer resident and guest questions about the neighborhood
- Provide directions recommendations and reservations when requested
- Pick up and deliver items as requested including mail distribution
- Knowledge of emergency procedures and assist respond accordingly when necessary
- Performing other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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