Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Paid holidays
Job Description
Kelley Commercial Partners is a distinguished property management and commercial real estate services firm that prides itself on delivering exceptional service and maintaining high standards across its managed properties. Renowned for fostering a professional and welcoming environment, Kelley Commercial Partners has built a strong reputation for reliability, attention to detail, and client satisfaction. The company primarily manages residential and commercial properties, focusing on creating value and enhancing the tenant experience. As a leader in the property management industry, Kelley Commercial Partners offers a dynamic workplace that values integrity, professionalism, and teamwork.
This role of Concierge at Kelley Commercial Partners plays a pivotal part in representing the company and the properties it manages. The Concierge is the first point of contact for residents, guests, vendors, and owners, serving as the face of Kelley Commercial Partners and the property itself. This position is essential for ensuring that all visitors and occupants experience superior service and a welcoming atmosphere. The Concierge must be proactive, organized, and possess excellent customer service skills to identify and respond to needs promptly, often anticipating issues before they arise. Reliability, a friendly demeanor, and a great attitude are paramount to success in this role.
The Concierge at Kelley Commercial Partners is responsible for a wide range of duties designed to maintain the smooth operation and security of the property. These include greeting residents and guests warmly upon arrival and departure, responding professionally to inquiries, and coordinating with property management, vendors, and maintenance teams. The concierge is tasked with monitoring building security, controlling access, and managing keys with integrity, as well as maintaining cleanliness in common areas such as the front entry, lobby, stairwells, elevator tracks, and pool areas.
Additionally, this position involves logistical support such as scheduling maintenance or delivery services, managing package and prescription deliveries, and assisting with elevator access when necessary. The concierge also performs routine outdoor and indoor maintenance tasks, including clearing debris, watering plants, and checking pool equipment. Attention to detail is critical, particularly in documenting issues and communicating effectively with property managers to resolve problems swiftly.
As the role requires handling confidential information related to tenants and company operations, the Concierge must exhibit high professionalism and discretion. The position demands a proactive approach and the ability to manage multiple responsibilities efficiently. Kelley Commercial Partners values a concierge who contributes to a secure, pleasant living and working environment, making this role vital to the property's overall reputation and tenant satisfaction. This is a full-time position offering competitive compensation aligned with industry standards and the essential services provided by the Concierge.
This role of Concierge at Kelley Commercial Partners plays a pivotal part in representing the company and the properties it manages. The Concierge is the first point of contact for residents, guests, vendors, and owners, serving as the face of Kelley Commercial Partners and the property itself. This position is essential for ensuring that all visitors and occupants experience superior service and a welcoming atmosphere. The Concierge must be proactive, organized, and possess excellent customer service skills to identify and respond to needs promptly, often anticipating issues before they arise. Reliability, a friendly demeanor, and a great attitude are paramount to success in this role.
The Concierge at Kelley Commercial Partners is responsible for a wide range of duties designed to maintain the smooth operation and security of the property. These include greeting residents and guests warmly upon arrival and departure, responding professionally to inquiries, and coordinating with property management, vendors, and maintenance teams. The concierge is tasked with monitoring building security, controlling access, and managing keys with integrity, as well as maintaining cleanliness in common areas such as the front entry, lobby, stairwells, elevator tracks, and pool areas.
Additionally, this position involves logistical support such as scheduling maintenance or delivery services, managing package and prescription deliveries, and assisting with elevator access when necessary. The concierge also performs routine outdoor and indoor maintenance tasks, including clearing debris, watering plants, and checking pool equipment. Attention to detail is critical, particularly in documenting issues and communicating effectively with property managers to resolve problems swiftly.
As the role requires handling confidential information related to tenants and company operations, the Concierge must exhibit high professionalism and discretion. The position demands a proactive approach and the ability to manage multiple responsibilities efficiently. Kelley Commercial Partners values a concierge who contributes to a secure, pleasant living and working environment, making this role vital to the property's overall reputation and tenant satisfaction. This is a full-time position offering competitive compensation aligned with industry standards and the essential services provided by the Concierge.
Job Requirements
- High school diploma or equivalent
- prior experience in a concierge or customer service role preferred
- ability to communicate clearly and professionally
- strong organizational skills
- ability to handle confidential information
- basic knowledge of building rules and regulations
- ability to work flexible hours if needed
- physical ability to perform light maintenance tasks
- reliable and punctual
- proactive and attentive to details
Job Qualifications
- High school diploma or equivalent
- prior experience in a concierge or customer service role preferred
- excellent communication and interpersonal skills
- strong organizational skills and attention to detail
- ability to handle sensitive information with discretion and professionalism
- basic knowledge of property management operations
- proficiency with email and record-keeping
- ability to multitask and prioritize duties efficiently
- friendly and professional demeanor
- willingness to perform occasional physical tasks related to property upkeep
Job Duties
- Open front entry door and warmly greet residents and guests upon entry and exit
- respond to requests, questions and other needs appropriately and in a friendly professional manner
- document all issues and copy Property Manager or Assistant Property Manager
- interact with residents to schedule maintenance or other services such as deliveries and dry cleaning
- make regular building rounds and report any inefficiency to maintenance and copy Property Manager
- become knowledgeable of the building rules and regulations
- work closely with maintenance and vendors
- maintain a cordial and respectful relationship with the residents, visitors, contractors, vendors and fellow employees
- monitor the traffic at the Porte-cochère (front entry driveway) and the fire lane
- demonstrate integrity when handling building security and access codes
- assist with elevator access when appropriate
- clear front entry, covered driveway, basement elevator area, and pool deck of leaves and pine needles using blower
- take trash chute barrels to dumpster
- pick up trash on the grounds
- collect recycling from each floor and deposit to recycling container
- water plants in the lobby, covered driveway area, basement area, cabana porches, and pool areas
- clear ceilings and lights of the parking barrels, covered driveway, basement elevator area, and loggia of cobwebs or other insect remnants
- empty sump pump collection barrels
- clean front entry doors and lobby windows
- clean laundry room and dryer vent on outside wall
- mop lobby floor
- sweep stairwells
- clean elevator tracks
- make sure pool water is at the proper level, clean pool skimmers, check pool pump
- empty pool trash containers
- change smoke detector batteries quarterly
- maintain awareness of surroundings and suspicious persons
- maintain secure storage and control of all keys issued and under concierge responsibility
- maintain records and logs of package deliveries and Rx deliveries
- respond to email communications and answer inquiries
- maintain a positive attendance record, which includes regular and predictable attendance and work/break schedule
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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