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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
safe work environment
Equal opportunity employer
Job Description
HHM Hotels is a respected hospitality company that prides itself on delivering exceptional guest experiences across all its properties. With a commitment to excellence, HHM Hotels operates a portfolio of hotels known for quality service, comfort, and a welcoming atmosphere. The company values diversity and inclusivity, fostering a workplace where all employees feel valued and supported. As an established player in the hospitality industry, HHM Hotels continually invests in employee growth and development, offering clear career advancement paths within the company. Their ethos centers on people, service excellence, agility, and taking ownership of tasks, all aimed at providing outstanding guest... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience required or equivalent training
- Knowledge of the local community, attractions and events
- Ability to work varied schedules including holidays, weekends, and alternate shifts
- Capability to stand and/or sit for extended periods
- Ability to walk frequently and lift up to 15 pounds
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience
- Knowledge of the local community, attractions, and events
Job Duties
- Warmly greet and acknowledge guests, proactively offering assistance
- Provide information about local attractions and events
- Make travel arrangements
- Make dining and other reservations, and obtain tickets for events
- Receive, store, or deliver luggage or mail
- Pick up and deliver items or run errands
- Carry out unusual requests, such as searching for hard-to-find items or services
- Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits and wear protective safety equipment
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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