Concierge

Woodland Grove Health & Rehabilitation Center is a highly respected skilled nursing and rehabilitation facility located in Jacksonville, FL. Dedicated to providing exceptional care, Woodland Grove offers a modern, comfortable, and secure environment where residents can receive the finest sub-acute medical care, comprehensive rehabilitation services, and 24-hour skilled nursing care. The center prides itself on fostering a community where compassionate care is delivered with respect, dignity, and a focus on maximizing each resident's potential and quality of life. The team at Woodland Grove is made up of caring professionals who are passionate about making a positive impact on the lives of the residents they serve. They work collaboratively to create a warm and supportive atmosphere that promotes healing and well-being.

Working at Woodland Grove means joining a workplace that genuinely values and appreciates each member of its team. Employees benefit from supportive management, a cohesive work environment, and numerous opportunities for professional development and career advancement. The center places a strong emphasis on continuous learning, supporting staff with ongoing education credits and fostering a culture of growth and achievement. Woodland Grove also recognizes the importance of employee well-being by offering a robust benefits package, including health, dental, vision, and life insurance, paid time off, and a 401K retirement plan to help employees secure their future.

The Concierge role at Woodland Grove is vital to ensuring that residents, their families, and visitors feel welcomed and well cared for from the moment they arrive. Serving as the first point of contact, the Concierge is responsible for creating a warm, professional, and helpful environment that enhances resident satisfaction and comfort. This position requires strong interpersonal skills and the ability to multitask efficiently while maintaining composure under pressure. The Concierge works closely with clinical and support staff to coordinate services, respond to resident requests, and support smooth daily operations.

The Concierge’s responsibilities include greeting and assisting residents, families, and guests; coordinating non-clinical services such as transportation, dining reservations, and event sign-ups; maintaining cleanliness and order in the lobby or front desk area; answering and directing phone calls; supporting new resident orientation and transitions; handling resident concerns with sensitivity and professionalism; maintaining accurate logs and documentation; and assisting with administrative and scheduling tasks. This role is an excellent opportunity for individuals with a passion for customer service and elderly care who want to make a meaningful difference in a health care setting. The position is ideal for candidates who are CNA certified, have previous experience in customer service, hospitality, or senior care, and possess excellent communication skills and a friendly, compassionate demeanor.