Concierge

Des Moines Sheraton, located at 1800 50th Street, West Des Moines, IA 50266, is a distinguished establishment within the hospitality industry known for its commitment to delivering exceptional guest experiences. As part of the Atrium Hospitality family, this hotel offers a welcoming environment where service excellence and guest satisfaction are paramount. Atrium Hospitality is highly regarded for fostering a unique company culture that embraces the SPIRIT values — Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork — that drive their mission to create a thriving workplace for employees and unforgettable stays for guests.

The Sheraton brand is synonymous with quality, comfort, and outstanding service standards. This position is part-time and offers a competitive compensation starting at $15 per hour, with actual pay varying based on individual experience, qualifications, skills, and the specific location of the role. Employees profit from numerous perks such as career growth opportunities, comprehensive health benefits, and exclusive discount programs.

The role focuses on providing concierge services that enhance the overall guest experience. As a concierge, you will be the face of the hotel, welcoming guests warmly and assisting them throughout their stay with professionalism and attentiveness. Your responsibilities will include recommending local dining, shopping, and entertainment options to ensure guests have an engaging and enjoyable visit. You will act as a reliable resource for guests’ inquiries and needs, from handling reservations and transportation arrangements to providing assistance with event tickets and business services.

Working in this role demands adaptability, communication prowess, and a genuine passion for hospitality. You will collaborate closely with other hotel departments such as the front desk, valet, and bell staff to create a seamless and efficient experience. Physical readiness is also necessary, as the job involves standing and walking for extended periods and occasionally lifting weights up to 50 pounds.

Career advancement is a significant draw at Atrium Hospitality, with approximately 40% of its management positions filled through internal promotions. Employees benefit from 401(k) plans with company matches, medical, dental, and vision insurance options, paid time off, vacation benefits, and employee wellness programs. Well-rounded support extends to tuition reimbursement and access to exclusive brand discounts.

This opportunity uniquely suits individuals passionate about hospitality and eager to leverage their local knowledge to create meaningful customer interactions. Whether you are just beginning your career in hospitality or have experience in guest service roles, this role provides a platform for personal and professional growth within a supportive and innovative environment. The Sheraton in West Des Moines strives to ensure every guest encounter is memorable, upheld by a team that values collaboration and integrity.