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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Career growth opportunities
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
Employee Discounts
wellness programs
Job Description
Des Moines Sheraton, located at 1800 50th Street, West Des Moines, IA 50266, is a distinguished establishment within the hospitality industry known for its commitment to delivering exceptional guest experiences. As part of the Atrium Hospitality family, this hotel offers a welcoming environment where service excellence and guest satisfaction are paramount. Atrium Hospitality is highly regarded for fostering a unique company culture that embraces the SPIRIT values — Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork — that drive their mission to create a thriving workplace for employees and unforgettable stays for guests.
The Sheraton brand is synonymous with quality,... Show More
The Sheraton brand is synonymous with quality,... Show More
Job Requirements
- At least 6 months of customer service experience
- High school diploma or equivalent
- Able to stand and walk for long periods
- Ability to lift up to 50 pounds occasionally
- Flexible availability including days, nights, weekends, and holidays
- Valid driver’s license
- Clean driving record
Job Qualifications
- Customer service experience
- Hospitality experience preferred
- Excellent communication skills
- Strong local knowledge and curiosity
- Ability to handle multiple tasks efficiently
- Positive and approachable demeanor
- Valid driver’s license and clean driving record
Job Duties
- Welcome guests with warmth and professionalism
- Recommend the best local dining, entertainment, shopping, and attractions
- Assist with reservations, transportation, event tickets, and guest requirements
- Help with guest mail, messages, and business center needs
- Ensure the lobby and concierge area remain clean, organized, and inviting
- Stay calm under pressure while resolving guest concerns with courtesy and care
- Collaborate with front desk, valet, bell staff, and other departments for seamless guest experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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