Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Drive Shack is a cutting-edge entertainment destination that combines the excitement of nightlife with the fun and interactive nature of tech-driven golf games. As a vibrant venue, Drive Shack offers much more than just golf; it provides an all-encompassing experience where guests can unwind, socialize, and create lasting memories. With a fusion of engaging interactive golf experiences, chef-inspired dining, and craft cocktails, Drive Shack caters to a diverse range of clientele, from casual gatherings and nights out to celebratory events such as birthdays and corporate functions. This modern entertainment hub is designed to bring people together, offering a lively atmosphere where good food, great vibes, and friendly competition seamlessly come together to create unforgettable moments.
The role of Concierge at Drive Shack is essential in delivering this exceptional guest experience. As the first point of contact for visitors, the Concierge plays a pivotal role in shaping the initial impression and the overall tone of hospitality throughout the guest’s visit. This position involves offering guests comprehensive information about the suite of offerings, including dining options, gaming experiences, event packages, and other venue amenities. The Concierge is responsible for managing reservations, waitlists, and inquiries with professionalism and efficiency, ensuring that every guest feels welcomed, informed, and valued.
Beyond front-desk duties, the Concierge actively contributes to the smooth operation of Drive Shack by anticipating guest needs, addressing concerns promptly, and collaborating closely with other departments. This role demands a high level of organizational skill and interpersonal communication to coordinate effectively with team members and maintain an inviting atmosphere for all guests. The ideal candidate thrives in a fast-paced, high-energy environment, balancing multiple tasks with poise and friendliness. With a strong focus on guest service, the Concierge helps uphold the core values of Drive Shack, ensuring each visitor enjoys a seamless and memorable experience from arrival to departure.
Employment in this role involves standing and walking for extended periods, including navigating stairs, and requires working during evenings, weekends, and holidays to support business operations. The position demands physical capability to lift and move items up to 25 pounds routinely. Drive Shack is proud to be an equal opportunity employer committed to fostering an inclusive environment free from discrimination and harassment, promoting respect and equity across all facets of employment. By joining Drive Shack, the Concierge becomes part of a dynamic team dedicated to creating lively entertainment experiences centered on hospitality, innovation, and community engagement.
The role of Concierge at Drive Shack is essential in delivering this exceptional guest experience. As the first point of contact for visitors, the Concierge plays a pivotal role in shaping the initial impression and the overall tone of hospitality throughout the guest’s visit. This position involves offering guests comprehensive information about the suite of offerings, including dining options, gaming experiences, event packages, and other venue amenities. The Concierge is responsible for managing reservations, waitlists, and inquiries with professionalism and efficiency, ensuring that every guest feels welcomed, informed, and valued.
Beyond front-desk duties, the Concierge actively contributes to the smooth operation of Drive Shack by anticipating guest needs, addressing concerns promptly, and collaborating closely with other departments. This role demands a high level of organizational skill and interpersonal communication to coordinate effectively with team members and maintain an inviting atmosphere for all guests. The ideal candidate thrives in a fast-paced, high-energy environment, balancing multiple tasks with poise and friendliness. With a strong focus on guest service, the Concierge helps uphold the core values of Drive Shack, ensuring each visitor enjoys a seamless and memorable experience from arrival to departure.
Employment in this role involves standing and walking for extended periods, including navigating stairs, and requires working during evenings, weekends, and holidays to support business operations. The position demands physical capability to lift and move items up to 25 pounds routinely. Drive Shack is proud to be an equal opportunity employer committed to fostering an inclusive environment free from discrimination and harassment, promoting respect and equity across all facets of employment. By joining Drive Shack, the Concierge becomes part of a dynamic team dedicated to creating lively entertainment experiences centered on hospitality, innovation, and community engagement.
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in concierge guest service or hospitality
- Experience with computerized booking and point-of-sale systems
- Ability to work evenings weekends and holidays
- Ability to stand and walk for extended periods and navigate stairs
- Ability to lift and move up to 25 pounds
- Strong communication skills
Job Qualifications
- Friendly professional and engaging personality with a passion for guest service
- Ability to thrive in a fast-paced high-energy environment
- Strong organizational teamwork and multitasking skills
- Minimum one year of experience in a concierge guest service or hospitality role
- Experience with computerized booking and point-of-sale systems
- Bilingual abilities a plus
- Excellent verbal and written communication skills
- High school diploma or equivalent
- Familiarity with reservation or event management software preferred
- Demonstrated ability to communicate effectively and collaborate across all levels of staff
Job Duties
- Greet and assist guests warmly offering personalized recommendations and information about the venue
- Create a seamless arrival and departure experience for all guests
- Act as a brand ambassador by promoting food beverage and entertainment options
- Manage reservations waitlists and guest inquiries through the reservation system and phone line
- Maintain awareness of guest activity throughout the venue and proactively offer assistance
- Communicate clearly and courteously with guests and team members
- Support other team members and perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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