Concierge

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Career development opportunities

Job Description

Drive Shack is a cutting-edge entertainment destination that combines the excitement of nightlife with the fun and interactive nature of tech-driven golf games. As a vibrant venue, Drive Shack offers much more than just golf; it provides an all-encompassing experience where guests can unwind, socialize, and create lasting memories. With a fusion of engaging interactive golf experiences, chef-inspired dining, and craft cocktails, Drive Shack caters to a diverse range of clientele, from casual gatherings and nights out to celebratory events such as birthdays and corporate functions. This modern entertainment hub is designed to bring people together, offering a lively atmosphere... Show More

Job Requirements

High school diploma or equivalent
Minimum one year experience in concierge guest service or hospitality
Experience with computerized booking and point-of-sale systems
Ability to work evenings weekends and holidays
Ability to stand and walk for extended periods and navigate stairs
Ability to lift and move up to 25 pounds
Strong communication skills

Job Qualifications

Friendly professional and engaging personality with a passion for guest service
Ability to thrive in a fast-paced high-energy environment
Strong organizational teamwork and multitasking skills
Minimum one year of experience in a concierge guest service or hospitality role
Experience with computerized booking and point-of-sale systems
Bilingual abilities a plus
Excellent verbal and written communication skills
High school diploma or equivalent
Familiarity with reservation or event management software preferred
Demonstrated ability to communicate effectively and collaborate across all levels of staff

Job Duties

Greet and assist guests warmly offering personalized recommendations and information about the venue
Create a seamless arrival and departure experience for all guests
Act as a brand ambassador by promoting food beverage and entertainment options
Manage reservations waitlists and guest inquiries through the reservation system and phone line
Maintain awareness of guest activity throughout the venue and proactively offer assistance
Communicate clearly and courteously with guests and team members
Support other team members and perform additional duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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