Concierge

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $16.88

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Paid Time Off

Job Description

Sunrise Senior Living is a trusted and award-winning senior living company dedicated to empowering residents to live longer, healthier, and happier lives. As a recognized Great Place to Work, certified eight times by Activated Insights, Sunrise Senior Living fosters a culture of respect, compassion, and team collaboration. The organization is committed to providing an exceptional living experience for seniors by combining compassionate care with meaningful community engagement. Employees at Sunrise Senior Living flourish in a positive environment where their unique skills and passions are valued and nurtured. The company prioritizes a joyful and fulfilling work environment where team members can build meaningful relationships with residents, their families, and each other.

The Concierge role at Sunrise Senior Living represents the first point of contact and embodies the welcoming spirit of the community. This position plays a vital role in shaping first impressions for potential residents, their families, guests, visitors, and job candidates. The Concierge warmly greets everyone entering the community, manages incoming calls efficiently, and communicates messages accurately, thereby supporting community leaders like the Director of Sales and Executive Director. Beyond greeting and customer service, the Concierge assists in recruitment efforts, maintains the Bistro atmosphere, monitors safety protocols, and supports administrative functions. The role demands professionalism, exceptional communication skills, and the ability to multitask efficiently. This position ensures that the visitor experience is warm and organized while supporting essential community operations behind the scenes.

Concierges are key contributors to sales and marketing efforts by providing community information, organizing marketing materials, and coordinating appointments or special occasions for residents and families. They maintain the front desk and Bistro areas, ensuring cleanliness, refreshments, and a welcoming ambiance. Safety is paramount, and Concierges actively participate in risk management and emergency response efforts to protect residents and staff. They maintain records, assist in recruitment data entry, and support various administrative duties that keep the community running smoothly.

By joining Sunrise Senior Living as a Concierge, you not only take on a vital customer-facing role but also become an essential team member who upholds the company mission, principles of service, and core values. The position encourages professional growth and is enriched by the company’s supportive culture, comprehensive benefits, and dedication to employee well-being. Sunrise Senior Living offers competitive compensation, including potential bonuses, comprehensive medical and retirement benefits, paid time off, and tuition reimbursement. Employment is contingent on passing health and safety screenings to ensure a safe environment for all. This full-time role offers a meaningful opportunity to impact the lives of seniors positively while growing your career in a vibrant and caring community environment.

Job Requirements

High school degree/GED
Proven customer service experience
Proficiency with Microsoft Office including Windows, Outlook, and Excel
Ability to learn new computer applications
Excellent written and verbal communication skills
Strong organizational and time management skills
Ability to handle multiple priorities simultaneously
Attention to detail and accurate record keeping
Ability to work cooperatively as part of a team

Job Qualifications

High School degree/GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow-through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of residents while meeting Sunrise Service Standards
Respond to emergencies as indicated in Sunrise’s policies and procedures
Responsible for all guests and residents to appropriately sign themselves in and out at all times
Maintain a high-risk elopement list with photograph at front desk
Heightened awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and account for and process money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on Menu Board
Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator (BOC) and/or Business Manager/Controller
Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team and committed to working toward team goals
Demonstrate in daily interactions with others our Team Member Credo
Commit to serving residents and guests through our Principles of Service
Contribute in the overall engagement programs and processes including participating in the team member engagement survey and engagement improvement planning workshops
Attend regular meetings
Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met
Perform other duties as assigned