Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.81 - $17.13
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a distinguished provider of senior living services, dedicated to enriching the lives of older adults through compassionate care and engaging community experiences. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living fosters a supportive environment where employees thrive and meaningful relationships are built among residents, their families, and the care teams. With its commitment to delivering the highest standards of service, Sunrise is renowned for empowering seniors to enjoy longer, healthier, and happier lives in welcoming and safe community settings. The company emphasizes a culture based on respect, dignity, and the sacred value of human life, which shapes its operations and team member engagements.
The Concierge role at Sunrise Senior Living's Lakewood Estates community embodies this mission by serving as the vital first point of contact for potential residents, their families, visitors, and staff. The Concierge ensures a warm, professional, and informative welcome to everyone who enters the community, fostering a friendly and reliable atmosphere. This position requires excellent communication skills, attention to detail, and a dedication to enhancing the overall experience for all stakeholders. The Concierge manages phone communications, provides general information about the community, supports the sales team by assisting the Director of Sales and Executive Director, and undertakes administrative duties to support smooth operational flow.
Key responsibilities include greeting visitors and residents, managing appointment schedules, assisting with community events, and ensuring the reception and Bistro areas remain inviting and well-maintained. The Concierge also assists with recruitment efforts by welcoming prospective team members and managing applicant information, promoting a collaborative team environment. This role is pivotal in upholding community safety protocols, managing emergency procedures, and contributing to risk management initiatives. Attention to compliance, resident security, and fostering a safe and comfortable environment are crucial elements.
Working as the face of Sunrise Senior Living, the Concierge contributes directly to building trust and comfort among residents and their families, supporting the growth and success of the community. Sunrise Senior Living offers competitive compensation tailored to geographic location and experience, along with comprehensive benefits such as medical, dental, vision, life and disability plans, retirement savings options, paid time off, and tuition reimbursement. This non-exempt, full-time or part-time position offers a meaningful career path in the thriving field of senior care, where employees find fulfillment through making a positive difference every day. Candidates must meet health and safety pre-employment requirements including drug screening, physical evaluation, and background checks, with additional vaccination mandates as required by law.
If you are passionate about delivering exceptional customer service, thrive in a dynamic team environment, and are committed to contributing to a culture of care and respect, this Concierge opportunity at Sunrise Senior Living in Lakewood Estates provides a rewarding career where your efforts truly shine and make an impact within the community and beyond.
The Concierge role at Sunrise Senior Living's Lakewood Estates community embodies this mission by serving as the vital first point of contact for potential residents, their families, visitors, and staff. The Concierge ensures a warm, professional, and informative welcome to everyone who enters the community, fostering a friendly and reliable atmosphere. This position requires excellent communication skills, attention to detail, and a dedication to enhancing the overall experience for all stakeholders. The Concierge manages phone communications, provides general information about the community, supports the sales team by assisting the Director of Sales and Executive Director, and undertakes administrative duties to support smooth operational flow.
Key responsibilities include greeting visitors and residents, managing appointment schedules, assisting with community events, and ensuring the reception and Bistro areas remain inviting and well-maintained. The Concierge also assists with recruitment efforts by welcoming prospective team members and managing applicant information, promoting a collaborative team environment. This role is pivotal in upholding community safety protocols, managing emergency procedures, and contributing to risk management initiatives. Attention to compliance, resident security, and fostering a safe and comfortable environment are crucial elements.
Working as the face of Sunrise Senior Living, the Concierge contributes directly to building trust and comfort among residents and their families, supporting the growth and success of the community. Sunrise Senior Living offers competitive compensation tailored to geographic location and experience, along with comprehensive benefits such as medical, dental, vision, life and disability plans, retirement savings options, paid time off, and tuition reimbursement. This non-exempt, full-time or part-time position offers a meaningful career path in the thriving field of senior care, where employees find fulfillment through making a positive difference every day. Candidates must meet health and safety pre-employment requirements including drug screening, physical evaluation, and background checks, with additional vaccination mandates as required by law.
If you are passionate about delivering exceptional customer service, thrive in a dynamic team environment, and are committed to contributing to a culture of care and respect, this Concierge opportunity at Sunrise Senior Living in Lakewood Estates provides a rewarding career where your efforts truly shine and make an impact within the community and beyond.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service
- Computer literacy including Microsoft Windows, Outlook, and Excel
- Ability to learn new community software applications
- Willingness to comply with health and safety protocols
- Pass required background checks and drug screening
- Ability to work flexible hours as needed
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer applications including Microsoft Office and Sunrise systems
- Ability to handle multiple priorities with good organizational skills
- Strong communication and interpersonal skills
- Demonstrated problem solving and decision-making abilities
- Commitment to team engagement and compliance with training requirements
Job Duties
- Greet potential residents, families, and visitors with a warm welcome
- Manage incoming telephone calls and communicate messages accurately
- Support Director of Sales and Executive Director in handling inquiries and scheduling appointments
- Assist with recruitment by greeting candidates and entering information into Applicant Tracking System
- Maintain cleanliness and pleasant atmosphere in front desk and Bistro areas
- Monitor and enforce community safety protocols and procedures
- Perform administrative tasks including updating resident rosters, processing meal tickets, and ordering supplies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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