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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
wellness programs
Job Description
The hiring establishment is a well-regarded senior living community committed to providing a safe, welcoming, and supportive environment for older adults. This community specializes in offering comprehensive residential services that emphasize dignity, respect, and quality of life for its residents. Dedicated to fostering a positive atmosphere, the facility maintains a well-lighted, safe lobby area with comfortable ventilation and temperature controls, ensuring a pleasant experience not only for the residents but also for visitors and staff. The community values compassionate care and excellent service standards, tailored specifically to meet the unique physical and emotional needs of older adults and their families.... Show More
Job Requirements
- High school education is required
- Minimum of two years of experience in a related position, preferably in a hospitality setting
- Ability to add, subtract and multiply
- Reasoning skills to understand issues and process information accurately
- Excellent communication skills including active listening
- Ability to speak, write and read English proficiently
- Proficient in basic office equipment and Office software
- Be mobile and able to perform physical job requirements
- Good physical health verified by health screening including chest x-ray or intradermal test
- Displays sincere compassion towards older adults
- Demonstrates genuine concern for physical and emotional needs of older people and families
- Employee must pass a criminal record clearance prior to employment
- Able to work in well-lighted, safe lobby area with comfortable ventilation and temperature
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality or related roles is preferred
- Strong mathematical skills
- Excellent interpersonal and communication abilities
- Proficiency in office technology and software
- Ability to manage multiple tasks and prioritize effectively
- Demonstrated ability to respond calmly and effectively in emergencies
- Compassionate and patient attitude towards seniors
- Strong organizational and multitasking skills
- Ability to maintain confidentiality and professionalism
- Team-oriented with a positive work ethic
Job Duties
- Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone
- Learn and know all residents by name
- Greet all residents and visitors
- Provide information about the property
- Assist residents, family members and guests with general requests
- Arrange tours of the property for potential residents
- Answer telephones, direct calls and relay messages professionally
- Manage mail operations including sorting and recording packages
- Handle business center requests such as photocopying, faxing and shipping mail
- Complete all opening and closing duties
- Take reservations for dining rooms, activities and transportation
- Record maintenance work orders and deliver to maintenance department
- Monitor Emergency Alert System and respond immediately
- Maintain Resident Notice Binder
- Arrange parking and retrieval of valet cars
- Fulfill personal concierge requests like restaurant reservations and errands
- Maintain reception area neat and orderly
- Update marketing packets
- Respond to emergency calls and resident concerns
- Support community marketing efforts during tours and public contact
- Communicate any observed change of condition in residents
- Maintain a safe and secure environment for staff, residents and guests
- Encourage teamwork and maintain professional image
- Perform clerical duties and other assigned tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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