Concierge

Bellevue, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $19.10 - $23.95

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

Life

disability plans

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a renowned provider of senior care and assisted living services dedicated to enhancing the lives of older adults. With a rich heritage of compassionate caregiving and a commitment to creating vibrant communities, Sunrise Senior Living strives to foster environments where seniors can experience dignity, purpose, and joy every day. Known for its excellence in care, the company has been certified multiple times as a Great Place to Work, an honor that reflects its strong workplace culture, commitment to employee satisfaction, and dedication to service excellence. Sunrise Senior Living communities focus on personalized care plans, social engagement, and health and wellness programs designed to empower residents to live longer, healthier, and happier lives. The organization supports its staff with opportunities for professional growth, comprehensive benefits, and a positive work environment that encourages teamwork and mutual respect.

This specific role as a Concierge at Sunrise of Redmond offers an exciting opportunity for individuals passionate about customer service and administrative support within a senior living community. The Concierge serves as the initial contact point and first impression for residents, their families, visitors, and potential team members. This position is critical in maintaining a welcoming atmosphere and ensuring smooth communication between guests and the community’s leadership, such as the Director of Sales and the Executive Director. The Concierge is responsible for greeting visitors warmly, managing incoming calls efficiently, providing community information, and supporting the overall operations of the community. This includes assisting with recruitment processes, maintaining cleanliness and organization of the front desk and Bistro areas, and coordinating logistics related to resident move-ins and community safety.

As a part-time role based on a Wednesday to Friday schedule with some weekend coverage as needed, the Concierge position requires strong interpersonal skills, attention to detail, and the ability to multitask effectively in a dynamic environment. Ideal candidates will have previous customer service experience, proficiency in computer applications including Microsoft Office, and a genuine passion for serving seniors and their families. In this role, you will contribute not only to the operational success of Sunrise of Redmond but also to the overall well-being and satisfaction of its residents. By joining Sunrise Senior Living, you become part of an inclusive team dedicated to making a difference in the lives of seniors and fostering a supportive community for all members and guests.

Job Requirements

High school diploma or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and related applications
Ability to communicate effectively both verbally and in writing
Strong organizational and multitasking skills
Ability to follow safety protocols and community policies
Must be available Wednesday to Friday and weekends as needed
Ability to participate in required training and compliance programs
Successful completion of background check, drug test, tuberculosis test, and physical evaluation
COVID-19 and influenza vaccination as required by law

Job Qualifications

High school diploma or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Strong written and verbal communication skills
Good organizational and time management skills
Ability to handle multiple priorities
Accurate record-keeping abilities
Good judgment and problem-solving skills
Ability to learn new software applications
Commitment to team values and service principles
Experience in senior living or healthcare settings preferred but not required

Job Duties

Oversee the community entry area for visitors, guests, and residents
Extend a warm welcome and greeting
Offer and provide beverages to visitors and guests
Ensure community safety protocols are in place
Contact Director of Sales, Executive Director, or Department Coordinator for prospective residents and visitors
Greet potential employment candidates and direct them to apply online or input information into the Applicant Tracking System
Answer incoming telephone calls within two to three rings with appropriate greetings
Take complete and accurate messages and communicate them to intended recipients
Provide community overviews to callers and forward calls appropriately
Manage appointments for residents and family members
Send get well and sympathy cards as needed
Order flowers and name plates for new residents
Maintain neat and organized front desk and entry areas
Monitor and stock the Bistro area including refreshments and snacks
Ensure music is playing throughout the day
Adhere to safety and risk management policies and procedures
Maintain resident and team member rosters and schedules for emergency purposes
Monitor and maintain sign-in/out logs for guests and residents
Update telephone and resident rosters daily
Prepare and tally meal tickets and collect meal ticket money
Organize and distribute mail and newspapers
Assist with recruitment data entry and administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate in team meetings and training
Comply with all company policies and perform additional duties as assigned