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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $18.75
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a nationally recognized provider of senior living services dedicated to enhancing the lives of older adults. With a commitment to creating vibrant communities where residents can live longer, healthier, and happier lives, Sunrise blends compassionate care with innovative approaches in a supportive, respectful environment. Founded on core values of dignity, respect, and integrity, Sunrise Senior Living has garnered a reputation as an employer of choice, highlighted by its certification as a Great Place to Work for the eighth time. This prestigious recognition reflects the organization's dedication to fostering an inclusive and positive workplace culture where team... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and ability to learn new systems
- Ability to handle multiple priorities and multitask
- Effective communication skills
- Strong organizational and time management skills
- Commitment to safety procedures and compliance
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Effective written and verbal communication skills
- Good organizational, time management, and follow through skills
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flowers for residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the DOS with Customer Relationship Management lead tracking database entry
- Perform other administrative duties pertaining to the resident move-in process
- Keep the desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety requirements, promoting risk management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership
- Respond to emergencies as indicated in Sunrise’s policies and procedures
- Ensure all guests and residents sign in and out appropriately at all times
- Maintain a high-risk elopement list with photograph at front desk
- Maintain heightened awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for Dining Service Coordinator
- Collect meal ticket money and account for and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by Business Office Coordinator (BOC) and/or Business Manager/Controller
- Assist the BOC/HR Designee with recruitment process, data entry, and other general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member committed to team goals
- Demonstrate Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to customer and team member engagement programs including surveys and improvement planning workshops
- Attend meetings including Town Hall and Department Team Meetings
- Maintain compliance in required training and training mandated by authorities
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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