Concierge

Sedgwick Plaza is a distinguished senior living community dedicated to enhancing the well-being and quality of life for its residents through compassionate care and unwavering support. As part of Grace Management, Inc., the community is committed to fostering an environment that feels like family, where every team member plays a critical role in creating exceptional living experiences for residents. The organization values empathy, professionalism, and excellence, which are reflected in its approach to resident care and employee engagement. This full-time role offers a stable schedule from Monday through Friday, 3:00 pm to 11:00 pm, complemented by a competitive hourly wage of $14.00. The position also provides a comprehensive benefits package designed to support employees both professionally and personally.

The Concierge Specialist at Sedgwick Plaza is an essential member of the administrative team, serving as the frontline representative of the community. This role involves clerical and organizational responsibilities such as maintaining resident, personnel, marketing, and maintenance files. The Concierge Specialist is responsible for managing communications efficiently by answering telephones, greeting guests warmly, and responding to resident requests. The position requires close coordination with various departments to ensure that residents receive timely and accurate services, ranging from scheduling medical appointments to managing mail distribution. The Concierge is expected to uphold a professional and welcoming environment in the lobby and reception areas, ensuring these spaces are neat, organized, and secure at all times.

Beyond traditional clerical duties, the Concierge also assists with recruitment activities, supports wellness-related functions, and contributes to resident-centered programs and community events. Effective problem-solving and strong communication skills are paramount, as the Concierge interacts with residents, families, associates, and external vendors daily. This role demands a proactive and empathetic approach to resolving issues, maintaining safety standards, and fostering a supportive atmosphere. Physical requirements include the ability to engage with residents vocally and visually as well as perform routine physical tasks such as lifting, bending, and walking.

Sedgwick Plaza emphasizes professional development and offers tuition reimbursement alongside an employee assistance program. The community values diversity and inclusion and operates as an Equal Opportunity Employer, ensuring fair treatment and opportunity for all applicants. This position offers a unique opportunity to grow your career within a supportive senior living environment that prioritizes your personal and professional growth while making a meaningful difference in residents' lives.