Concierge

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $14.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Employee assistance program

Job Description

Drive Shack is a vibrant and modern entertainment destination that creatively blends the excitement of nightlife with innovative tech-driven golf games. This venue has carved out a niche by offering an engaging environment where guests can unwind, socialize, and enjoy memorable experiences. Drive Shack is celebrated for its interactive golf activities that appeal to a broad audience, ranging from casual visitors seeking a fun night out to groups celebrating special occasions like birthdays or corporate events. The establishment takes pride in combining chef-inspired cuisine and expertly crafted cocktails to provide a comprehensive entertainment experience that caters to diverse tastes and... Show More

Job Requirements

High school diploma or equivalent
minimum one year of experience in concierge, guest service, or hospitality
experience with computerized booking and point-of-sale systems
ability to work in a fast-paced environment
excellent communication skills
ability to stand and walk for extended periods
ability to lift and move up to 25 pounds
flexibility to work evenings, weekends, and holidays
bilingual abilities a plus

Job Qualifications

Friendly, professional, and engaging personality with a passion for guest service
ability to thrive in a fast-paced, high-energy environment
strong organizational, teamwork, and multitasking skills
minimum one year of experience in a concierge, guest service, or hospitality role
experience with computerized booking and point-of-sale systems
bilingual abilities a plus
excellent verbal and written communication skills
high school diploma or equivalent required
familiarity with reservation or event management software preferred
demonstrated ability to communicate effectively and collaborate across all levels of staff

Job Duties

Greet and assist guests warmly, offering personalized recommendations and information about the venue
create a seamless arrival and departure experience for all guests
act as a brand ambassador by promoting food, beverage, and entertainment options
manage reservations, waitlists, and guest inquiries through the reservation system and phone line
maintain awareness of guest activity throughout the venue and proactively offer assistance
communicate clearly and courteously with guests and team members
support other team members and perform additional duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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