Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) with Company Match
Employee assistance program
accident insurance
Job Description
TerraBella Senior Living is a distinguished senior living community committed to enhancing the lives of its residents through a comprehensive range of lifestyle and care options. These options include Active Independent Living, Assisted Living, Memory Care, and short-term Respite care, making TerraBella a versatile and supportive environment tailored to the diverse needs of seniors. With a strong foundation built on purpose, hospitality, and connection, TerraBella fosters vibrant communities where residents experience comfort, dignity, and engagement, and team members find a rewarding and supportive workplace environment. Operating as part of one of the largest senior living organizations in America, TerraBella has earned the prestigious Great Place to Work® certification annually from 2022 through 2026, highlighting its commitment to a positive workplace culture and employee satisfaction.
Joining TerraBella means being part of a community where culture, growth, and heart are at the forefront of every initiative. The company investment in continuous learning and development ensures that team members have the resources and opportunities to advance their careers meaningfully. This dedication to professional growth aligns with TerraBella's mission to provide exceptional care to seniors while maintaining a motivated and fulfilled workforce.
The role of Concierge at TerraBella Senior Living in the Durham community is integral to the smooth and welcoming operation of the community. The Concierge acts as the first point of contact for guests, residents, and employees. The position requires excellent interpersonal skills and professionalism as the Concierge manages external and internal communications, including answering phones, taking messages, and providing helpful information of a general nature. The role contributes significantly to the overall resident and guest experience by ensuring that inquiries are promptly answered and visitors are warmly greeted.
In this position, the Concierge will handle a variety of tasks essential for community organization and resident services. These include preparing meal tickets, maintaining accurate resident phone lists and registries, coordinating appointments for residents and family members, and managing the mail distribution effectively. Attention to detail and a friendly demeanor are crucial, as the Concierge maintains a neat and organized desk and entrance area which reflects the community's welcoming atmosphere.
The role offers an exciting opportunity to be part of a respected senior living provider that values each team member’s contributions and supports professional advancement. A competitive salary and a comprehensive benefits package accompany this employment opportunity, making it an attractive position for individuals passionate about customer service and community-oriented work.
Overall, the Concierge position at TerraBella Senior Living is designed for individuals who enjoy fostering connections, providing exceptional service, and contributing to a caring environment where seniors feel valued and supported. It is an excellent career opportunity for those seeking a meaningful role within a reputable senior living organization that prioritizes community, care, and employee growth.
Joining TerraBella means being part of a community where culture, growth, and heart are at the forefront of every initiative. The company investment in continuous learning and development ensures that team members have the resources and opportunities to advance their careers meaningfully. This dedication to professional growth aligns with TerraBella's mission to provide exceptional care to seniors while maintaining a motivated and fulfilled workforce.
The role of Concierge at TerraBella Senior Living in the Durham community is integral to the smooth and welcoming operation of the community. The Concierge acts as the first point of contact for guests, residents, and employees. The position requires excellent interpersonal skills and professionalism as the Concierge manages external and internal communications, including answering phones, taking messages, and providing helpful information of a general nature. The role contributes significantly to the overall resident and guest experience by ensuring that inquiries are promptly answered and visitors are warmly greeted.
In this position, the Concierge will handle a variety of tasks essential for community organization and resident services. These include preparing meal tickets, maintaining accurate resident phone lists and registries, coordinating appointments for residents and family members, and managing the mail distribution effectively. Attention to detail and a friendly demeanor are crucial, as the Concierge maintains a neat and organized desk and entrance area which reflects the community's welcoming atmosphere.
The role offers an exciting opportunity to be part of a respected senior living provider that values each team member’s contributions and supports professional advancement. A competitive salary and a comprehensive benefits package accompany this employment opportunity, making it an attractive position for individuals passionate about customer service and community-oriented work.
Overall, the Concierge position at TerraBella Senior Living is designed for individuals who enjoy fostering connections, providing exceptional service, and contributing to a caring environment where seniors feel valued and supported. It is an excellent career opportunity for those seeking a meaningful role within a reputable senior living organization that prioritizes community, care, and employee growth.
Job Requirements
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- or equivalent combination of education and experience
Job Qualifications
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- or equivalent combination of education and experience
Job Duties
- Carries out telephone answering and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors
- Answers inquiries and gives directions
- Collates brochures for the marketing department
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
- Guest and Sign-In Logs as necessary
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc
- Maintains and keeps desk and entry area neat and organized
- Organizes, distributes mail to residents, Executive Director and Department Coordinators
- Maintains resident forms for miscellaneous credits
- Maintains adherence to all company personnel policies and established operating policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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