Concierge

Jones Lang LaSalle Incorporated (JLL) is a renowned global real estate and investment management firm that provides a wide range of services including advisory, property management, and technology solutions to its esteemed clients. As a leader in the commercial real estate sector, JLL empowers professionals to shape the future of real estate with innovative, sustainable, and people-centric approaches that foster better workspaces and communities worldwide. With a commitment to hiring and nurturing the best talent, JLL strives to create an inclusive work culture where employees grow meaningful careers while making a positive difference in the industry. JLL’s workplace emphasizes continuous improvement, technological advancement, and responsible real estate management, making it an attractive employer for those seeking dynamic environments and diverse opportunities. This particular role is based on-site in Waukesha, Wisconsin, and offers an estimated annual compensation between $48,880 and $53,000 USD. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

The role of Experience Services Concierge at JLL is a unique, client-facing position that revolves around delivering superior workplace experiences primarily for GE Healthcare employees. This role demands a blend of exceptional customer service, hospitality-focused engagement, communication proficiency, and operational awareness to ensure the workplace environment is welcoming, safe, and efficiently managed. The Experience Services Concierge acts as the primary liaison between GE Healthcare employees, service providers, and JLL, ensuring service level agreements (SLAs) are met and workplace experience programs are effectively implemented. Key responsibilities include managing employee inquiries, guest reception and security, meeting logistics, facility upkeep, stakeholder communication, and participation in strategic initiatives that foster continuous improvement and innovations.

The ideal candidate is passionate about creating exceptional experiences that exceed expectations, is flexible with daily shifting priorities, possesses excellent interpersonal and communication abilities, and can multitask to maintain consistent, high-quality service delivery. The position involves active presence in the workplace with direct engagement such as greeting employees, coordinating visitor access, managing communication channels, assisting with meeting setups and audiovisual support, and supporting workplace events. This role supports emergency response protocols and follows strict security standards to maintain a safe environment. Furthermore, the Concierge collaborates with key account stakeholders to develop engagement events and experience programs that promote inclusivity and connectedness within the workplace.

Working at JLL as an Experience Services Concierge grants opportunities for professional growth in a thriving global company that prioritizes employee wellness and development. The company’s benefits package includes comprehensive medical, dental, and vision care, a 401(k) plan with matching contributions, paid parental leave, paid time off, company holidays, and early access to earned wages. JLL’s culture leverages artificial intelligence (AI) to enhance recruitment and workforce alignment, further emphasizing innovation and efficiency in its operations. Candidates who are enthusiastic about bringing their skills to an industry-leading real estate services company are encouraged to apply, even if they do not meet every qualification, as JLL values diverse talents and perspectives.