Concierge

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $20.00

Work Schedule

Standard Hours

Benefits

401(k) Plan with Matching Contributions

comprehensive medical

Dental and vision care

Paid parental leave

Paid Time Off

company holidays

Early access to earned wages

Job Description

Jones Lang LaSalle Incorporated (JLL) is a renowned global real estate and investment management firm that provides a wide range of services including advisory, property management, and technology solutions to its esteemed clients. As a leader in the commercial real estate sector, JLL empowers professionals to shape the future of real estate with innovative, sustainable, and people-centric approaches that foster better workspaces and communities worldwide. With a commitment to hiring and nurturing the best talent, JLL strives to create an inclusive work culture where employees grow meaningful careers while making a positive difference in the industry. JLL’s workplace emphasizes continuous... Show More

Job Requirements

Minimum high school diploma or equivalent
1-2 years of customer service or hospitality experience
Authorized to work in the United States without sponsorship
Ability to work on-site in Waukesha, WI
Proficient in Microsoft Office suite including Teams, Excel, PowerPoint, Word, and Outlook
Excellent interpersonal and communication skills
Flexibility to handle shifting priorities
Fluency in English
Strong multitasking and organizational skills
Physical ability to spend at least three hours daily on the workplace floor
Commitment to maintain professional and security standards

Job Qualifications

Minimum 1-2 years of customer service or hospitality experience
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Genuine passion for creating experiences that exceed expectations
Flexibility and positive attitude in managing shifting daily priorities
Excellent communication skills with the ability to provide professional spoken and written interactions
Fluency in English required
Strong multitasking and prioritization abilities while maintaining consistent, elevated guest experiences and accuracy

Job Duties

Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services
Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards
Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction
Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
Verify visitors access and support the visitor's host by escorting them into the facility in a safe and proper manner
Adhere to Lobby Area Standards and maintain professional reception environment
Maintain Concierge site communication channels and respond to requests in timely manner
Ensure accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates
Communicate campus updates to workplace stakeholders
Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests
Manage a site engagement calendar promoting a culture of inclusivity
Manage conference room bookings and resolve scheduling conflicts
Pre-meeting preparation and meeting room set-up coordination
Support the meeting hosts as needed by coordinating catering orders and delivery
Offer first-level support for AV and technology needs, both on-site and virtually
Assist with GE Healthcare campus events to ensure flawless delivery and community engagement
Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
Maintain security processes and protocols for the GE Healthcare occupied spaces
Support the site emergency response procedures without acting as first responder
Work with key account stakeholders to organize and operationalize engagement events
Facilitate Workplace Experience Programs including Journey Mapping
Engage in continuous improvement and innovation initiatives
Identify potential risks and escalate appropriately
Build connections and network throughout the hospitality industry to elevate guest experiences

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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