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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,000.00 - $74,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with 6% Company Match
Paid Time Off
Company paid life insurance
Short-Term Disability coverage
Job Description
Jet Linx Aviation is a prominent aviation company known for providing exceptional private jet services with an emphasis on personalized client experiences and industry-leading service standards. As a rapidly growing enterprise within the private aviation sector, Jet Linx offers bespoke solutions to maintain seamless and luxurious travel experiences for its clientele. With a commitment to unsurpassed service quality and operational excellence, Jet Linx has established itself as a leader in the aviation industry. The company prides itself on fostering a professional yet dynamic work environment that values integrity, innovation, and teamwork. Its culture is founded on the principles of delivering... Show More
Job Requirements
- Bachelor’s degree or two or more years of experience in an aviation service role
- Two years of professional customer service experience
- Ability to work flexible, non-standard hours including nights, weekends, and holidays
- Ability to obtain a U.S. driver’s license
- Proof of eligibility to work in the US
- Ability to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
- Must be able to move up to 25 pounds on an infrequent basis
Job Qualifications
- Bachelor’s degree or two or more years of experience in an aviation service role
- Two years of professional customer service experience required
- Aviation industry experience or interest preferred
- Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
- Ability to apply critical thinking to solving urgent matters and creatively addressing issues
- Establish and maintain effective relationships with clients
- Proficient with Microsoft Office Suite
- Excellent verbal and written communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment with strong attention to detail and organizational skills
- Ability to maintain confidentiality of sensitive information
- Self-motivated with willingness to take initiative
- Ability to multi-task and complete work within assigned timelines under minimal supervision
- Ability to be flexible and adapt to frequent changes in procedures, directions, and expectations
- Operate office equipment as needed
Job Duties
- Represent the client relationship by greeting all relevant arrivals and departures at the assigned base following Jet Linx Service Standards
- Plan and manage active trips for clients following Jet Linx Service Standards
- Manage, update, and maintain all client accounts, preferences, and expectations using company systems
- Coordinate with Flight Operation Departments to ensure Service Standards are met or exceeded and identify any potential issues
- Proactively communicate, document, and resolve complaints, escalating to management as necessary
- Provide internal and external follow-up to resolve any service failures appropriately
- Perform Concierge base duties as needed
- Demonstrate Jet Linx’s core values and "Supply the High" in all interactions
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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