Concierge

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $53,000.00 - $74,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with 6% Company Match

Paid Time Off

Company paid life insurance

Short-Term Disability coverage

Job Description

Jet Linx Aviation is a prominent aviation company known for providing exceptional private jet services with an emphasis on personalized client experiences and industry-leading service standards. As a rapidly growing enterprise within the private aviation sector, Jet Linx offers bespoke solutions to maintain seamless and luxurious travel experiences for its clientele. With a commitment to unsurpassed service quality and operational excellence, Jet Linx has established itself as a leader in the aviation industry. The company prides itself on fostering a professional yet dynamic work environment that values integrity, innovation, and teamwork. Its culture is founded on the principles of delivering outstanding customer service and "Supplying the High" – a commitment to going above and beyond for every client interaction. The company supports the well-being and professional growth of its team members through competitive compensation packages and comprehensive benefits. Hiring for a concierge role, Jet Linx invites candidates who are passionate about aviation services and who prioritize client satisfaction and operational precision.

The Concierge position at Jet Linx serves as the onsite base representative responsible for ensuring a smooth and seamless flight experience for clients from the initial booking through to post-flight follow-up and invoicing. This role requires meticulous attention to detail, a client-centric attitude, and strong organizational skills to deliver timely and accurate information while upholding the renowned Jet Linx Service Standards. The concierge acts as a direct liaison with clients, greeting arrivals and departures, managing active trips, and proactively coordinating with flight operations to anticipate and resolve any issues that may arise. This position demands flexibility, including the ability to work non-standard hours, such as nights, weekends, and holidays, to meet client expectations effectively. With an annual base salary ranging from $53,000 to $74,000, dependent upon location, experience, and education, this role offers a competitive remuneration package complemented by health, dental, and vision insurance, a 401(k) plan with a 6% company match, paid time off, and company-paid life and short-term disability coverage. At Jet Linx, the concierge embodies the company’s core values and delivers a high level of service tension to foster ongoing client relationships and uphold the superior standards that distinguish Jet Linx in the private aviation marketplace. This position provides an excellent opportunity for individuals with aviation service experience or strong customer service skills who seek a fast-paced, client-focused position within a reputable and growing aviation company.

Job Requirements

Bachelor’s degree or two or more years of experience in an aviation service role
Two years of professional customer service experience
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Ability to obtain a U.S. driver’s license
Proof of eligibility to work in the US
Ability to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis

Job Qualifications

Bachelor’s degree or two or more years of experience in an aviation service role
Two years of professional customer service experience required
Aviation industry experience or interest preferred
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Ability to apply critical thinking to solving urgent matters and creatively addressing issues
Establish and maintain effective relationships with clients
Proficient with Microsoft Office Suite
Excellent verbal and written communication and interpersonal skills
Ability to work independently and as part of a team
Ability to work in a fast-paced environment with strong attention to detail and organizational skills
Ability to maintain confidentiality of sensitive information
Self-motivated with willingness to take initiative
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and adapt to frequent changes in procedures, directions, and expectations
Operate office equipment as needed

Job Duties

Represent the client relationship by greeting all relevant arrivals and departures at the assigned base following Jet Linx Service Standards
Plan and manage active trips for clients following Jet Linx Service Standards
Manage, update, and maintain all client accounts, preferences, and expectations using company systems
Coordinate with Flight Operation Departments to ensure Service Standards are met or exceeded and identify any potential issues
Proactively communicate, document, and resolve complaints, escalating to management as necessary
Provide internal and external follow-up to resolve any service failures appropriately
Perform Concierge base duties as needed
Demonstrate Jet Linx’s core values and "Supply the High" in all interactions
Perform other duties as assigned