Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Job Description
Avanti Senior Living is a distinguished community dedicated to providing exceptional living experiences for seniors. Recognized for our warm, welcoming environment and commitment to resident care, Avanti strives to create a space where aging is embraced with dignity, respect, and joy. As a part of the senior living industry, Avanti Senior Living blends compassionate service with a vibrant community spirit, ensuring that each resident feels valued and cared for every day. Our team is made up of individuals who approach their roles with enthusiasm and a genuine desire to make a difference in the lives of others. This collaborative atmosphere fosters professional growth and a rewarding workplace environment.
The role of Director of First Impressions at Avanti Senior Living is a unique and vital position that goes beyond traditional receptionist duties. This individual is the first point of contact for visitors, guests, residents, and vendors, making them essential to the community's welcoming atmosphere. The Director of First Impressions is responsible for greeting everyone with a smile and a pleasant demeanor that conveys happiness and enthusiasm, creating a positive experience from the moment anyone enters the community. This attitude of joy and warmth significantly contributes to making the workplace more enjoyable and the job responsibilities easier to manage.
Beyond greeting and directing visitors, this role includes a variety of front desk responsibilities and some administrative tasks crucial to the smooth operation of the community. Duties include answering phones with courtesy and professionalism, managing visitor check-ins and outs, monitoring resident safety by observing and intervening when necessary, and ensuring the reception area and surrounding spaces are clean, organized, and presentable at all times. The Director of First Impressions also assists with activities in the lobby area, particularly during quieter weekend or evening hours, and supports other departments and tasks as needed.
This position demands a high level of attention to detail, excellent organizational skills, and the ability to multitask in a sometimes busy, interruption-filled environment. The ideal candidate will be a polished professional with strong communication skills and a pleasant voice, capable of managing both the administrative and human interaction aspects of the role with equal proficiency. Flexibility in scheduling is also important, as the community operates 24/7 and requires coverage during weekends.
Avanti Senior Living values candidates who bring a respectful approach to resident rights and confidentiality, with experience or a willingness to work with older adults. This role is perfect for an individual who enjoys customer service, thrives on interpersonal interactions, and wants to contribute positively to a supportive community atmosphere. As the face of Avanti Senior Living, the Director of First Impressions plays a critical part in making every visitor and resident feel at home and welcomed with genuine care and respect.
The role of Director of First Impressions at Avanti Senior Living is a unique and vital position that goes beyond traditional receptionist duties. This individual is the first point of contact for visitors, guests, residents, and vendors, making them essential to the community's welcoming atmosphere. The Director of First Impressions is responsible for greeting everyone with a smile and a pleasant demeanor that conveys happiness and enthusiasm, creating a positive experience from the moment anyone enters the community. This attitude of joy and warmth significantly contributes to making the workplace more enjoyable and the job responsibilities easier to manage.
Beyond greeting and directing visitors, this role includes a variety of front desk responsibilities and some administrative tasks crucial to the smooth operation of the community. Duties include answering phones with courtesy and professionalism, managing visitor check-ins and outs, monitoring resident safety by observing and intervening when necessary, and ensuring the reception area and surrounding spaces are clean, organized, and presentable at all times. The Director of First Impressions also assists with activities in the lobby area, particularly during quieter weekend or evening hours, and supports other departments and tasks as needed.
This position demands a high level of attention to detail, excellent organizational skills, and the ability to multitask in a sometimes busy, interruption-filled environment. The ideal candidate will be a polished professional with strong communication skills and a pleasant voice, capable of managing both the administrative and human interaction aspects of the role with equal proficiency. Flexibility in scheduling is also important, as the community operates 24/7 and requires coverage during weekends.
Avanti Senior Living values candidates who bring a respectful approach to resident rights and confidentiality, with experience or a willingness to work with older adults. This role is perfect for an individual who enjoys customer service, thrives on interpersonal interactions, and wants to contribute positively to a supportive community atmosphere. As the face of Avanti Senior Living, the Director of First Impressions plays a critical part in making every visitor and resident feel at home and welcomed with genuine care and respect.
Job Requirements
- High school diploma or GED preferred
- At least two years general office experience including reception experience preferred
- Must be able to lift, carry, push and pull 50 pounds
- Ability to work flexible schedules in 24-hour operation including weekends
- Respect for the principles of resident rights and confidentiality
- Experience working with the older adult population preferred
Job Qualifications
- Must present as professional and polished with proper grammar skills and pleasant voice tone
- Excellent interpersonal, organizational, time management and oral/written skills
- Ability to work in team environment
- Must be attentive to details, able to multi-task, and work with multiple interruptions
- Basic knowledge with Microsoft Word
- Basic knowledge with Microsoft Excel
- Must be at least 18 years of age
Job Duties
- Answer the phone courteously with proper greetings, direct and transfer callers, and take and distribute accurate messages promptly
- Greet visitors appropriately, direct visitors and ensure that visitors, residents, and vendors sign in/out properly
- Observe and stop residents attempting to leave the community who should not be and redirect as necessary to assure best efforts are made to safeguard residents
- Report any safety issues to management immediately
- Ensure that the reception area, lobby, and living room are vacuumed and trash is emptied
- Ensure that lobby is kept free of clutter (newspapers, magazines, sales materials from other vendors, etc.)
- Dust desk and table tops keeping in an orderly fashion and clean windows
- Check front porch to ensure that it is clean, free of trash, and presents well
- Ensure that plants are watered on the front porch
- Assist with activities conducted in the lobby in close proximity to phone and front door and leading of weekend/evening activities when less traffic occurs
- Assist with general office tasks upon request
- Retain resident room roster at front desk for safety reasons
- Assist with other tasks and departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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