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Job Overview
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401(k)
Life insurance
short-term disability
long-term disability
Employee assistance program
Tuition Reimbursement
Travel perks
Job Description
Hyatt is a leading global hospitality company known for its commitment to providing exceptional service and memorable experiences to guests across its diverse portfolio of hotels and resorts. With a rich history of hospitality excellence, Hyatt prides itself on fostering a warm and welcoming environment not only for its guests but also for its employees. As a recognized industry leader, Hyatt offers a dynamic and inclusive workplace where individuals passionate about hospitality can grow their careers and develop their skills through comprehensive on-the-job training and professional development opportunities. Hyatt’s dedication to employee growth is reflected in its supportive management culture... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- excellent communication skills
- ability to use reservation and computer systems
- ability to handle multiple tasks simultaneously
- maintain regular attendance
- ability to work flexible hours
- calm and professional demeanor during emergencies
Job Qualifications
- High school diploma or equivalent
- excellent communication and interpersonal skills
- prior experience in customer service or hospitality preferred
- ability to remain calm and professional under pressure
- strong organizational and multitasking abilities
- proficiency in using computer and reservation systems
- friendly and outgoing personality
- ability to work flexible schedules including weekends and holidays
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- use a positive and clear speaking voice
- listen to understand requests
- respond with appropriate action
- provide accurate information such as outlet hours and local attractions
- assist guests with reservations at local restaurants, concert venues, and other local vendors
- establish relationships with these vendors to ensure their assistance with guests needs
- proactively reach out to guests to arrange any special needs or accommodations during their stay
- utilize systems to track any reservations, special occasions and amenities to be delivered during guests stay
- promptly answer the telephone using positive and clear English communication
- input messages into the computer
- retrieve messages and communicate the content to the guest
- retrieve mail, small packages and facsimiles for customers as requested
- remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
- maintain regular attendance in conformance with Hyatt standards
- work varying schedules to reflect the business needs of the hotel
- summon front service/bell assistance to escort guests to their rooms as appropriate
- maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner
- direct guest flow through hotel giving assistance and directions to restaurant and other guest/client facilities
- listen and respond to guest inquiries using a positive, clear speaking voice
- answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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