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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible schedule
Job Description
Our establishment is a prestigious luxury residential building known for its commitment to providing an exceptional living experience through outstanding service and security. Serving a discerning clientele, the building prides itself on maintaining a secure, welcoming, and highly professional environment at its entrance, which acts as the first impression for all residents and visitors. With a focus on excellence, we emphasize the importance of a well-coordinated front desk and door staff team that embodies our high service standards and attention to detail.
The role of the Door Staff/Front Desk Supervisor is pivotal in ensuring that every resident and visitor experienc... Show More
The role of the Door Staff/Front Desk Supervisor is pivotal in ensuring that every resident and visitor experienc... Show More
Job Requirements
- Previous experience in a supervisory role in a luxury residential setting preferred
- excellent communication and interpersonal skills
- strong leadership abilities with a focus on team development
- ability to remain calm and composed under pressure
- proficiency in handling difficult situations and resolving conflicts
- attention to detail and commitment to excellence
- flexibility to work evenings, weekends and holidays as needed
- knowledge of basic security protocols and emergency procedures
- familiarity with computer systems and basic office software
- reliable mode of personal transportation
Job Qualifications
- Previous experience in a supervisory role in a luxury residential setting preferred
- excellent communication and interpersonal skills
- strong leadership abilities with a focus on team development
- ability to remain calm and composed under pressure
- proficiency in handling difficult situations and resolving conflicts
- attention to detail and commitment to excellence
- knowledge of basic security protocols and emergency procedures
- familiarity with computer systems and basic office software
Job Duties
- Supervise and coordinate the activities of the door staff/front desk team
- maintain a professional and welcoming atmosphere at the building's entrance
- ensure exceptional customer service standards are consistently met or exceeded
- handle resident inquiries, concerns and requests promptly and courteously
- train and mentor door staff/front desk employees to uphold high service standards
- conduct regular performance evaluations and provide feedback to team members
- collaborate with management to develop and implement operational procedures
- address any security or safety issues promptly and effectively
- assist with scheduling and staffing to ensure adequate coverage
- maintain accurate records of daily activities and incidents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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