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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
Job Description
Invited is a premier organization in the hospitality and service industry, established in 1957 with a dedicated mission of building relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages more than 130 country clubs, city clubs, and athletic clubs across the country. These clubs provide first-class amenities including championship golf courses, state-of-the-art racquet facilities, fitness centers, resort-style pools, handcrafted cuisine, modern workspaces, and more. The organization prides itself on offering an incredible, inclusive team environment where hospitality professionals are empowered to deliver exceptional experiences... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- service-oriented mindset
- friendly and personable with positive attitude
- professional and welcoming phone demeanor
- positive attitude with collaborative team spirit
- ability to stand, walk, and perform physical activities for extended periods
- ability to work in varying temperatures and environments
- capable of climbing, squatting, kneeling, reaching, grasping, twisting, bending, folding
- effective communication skills with sufficient visual acuity
- attendance as outlined including weekends and holidays
- willingness to work additional hours as required
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year of experience in hospitality or customer-facing role
- service-oriented mindset
- friendly and personable with positive attitude
- professional and welcoming phone demeanor
- positive team spirit
- strong communication skills verbal, written, phone, text, social media
- ability to work well under pressure
- strong organizational skills
- exceptional listening skills
- proficient in Microsoft Office applications
- effective multitasker with strong time management
Job Duties
- provide a warm welcome and fond farewell to members and guests
- greet every call with a warm and friendly tone
- deliver exceptional business and concierge services to members and guests
- inform members and guests about club services, amenities, events, and room locations
- assist with member communications including social media, newsletters, and announcements
- make outbound calls to new and at-risk members to ensure engagement
- support member experience initiatives by promoting club offerings and assisting with projects
- manage reservations for club programs, dining, and services
- conduct proactive calls to confirm member reservations
- oversee the reservation process for dining facilities
- promote upcoming events and assist in event registration and follow-ups
- contribute to member experience initiatives including website updates and message-on-hold system
- document member interactions in the M360 system
- create and update events on the MemberFirst platform
- prepare personalized welcome tents, birthday, and anniversary cards
- maintain up-to-date member profiles
- communicate member allergies or dietary restrictions to the restaurant team
- maintain clean and welcoming lobby, workstation, entrance, restrooms
- ensure supplies are stocked and available
- assist others as needed and take on additional tasks
- follow company policies and procedures
- maintain professionalism and commitment to excellence
- follow safe working practices
- engage in personal and professional growth
- address and resolve challenges working with regional and corporate teams
- attend daily briefings and actively contribute to team success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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