Concierge

Invited is a premier organization in the hospitality and service industry, established in 1957 with a dedicated mission of building relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages more than 130 country clubs, city clubs, and athletic clubs across the country. These clubs provide first-class amenities including championship golf courses, state-of-the-art racquet facilities, fitness centers, resort-style pools, handcrafted cuisine, modern workspaces, and more. The organization prides itself on offering an incredible, inclusive team environment where hospitality professionals are empowered to deliver exceptional experiences to every member and guest.

The Concierge role at Invited is an essential position within the Member Experience team, vital for delivering exceptional service and creating memorable moments for club members from the moment they interact with the club through to after their visit. This full-time position focuses on managing member communication channels such as phone calls, reservations, and emails, responding to inquiries, and fostering strong connections that make members feel valued and appreciated. The Concierge is responsible for engaging with members through outreach efforts aimed at new and at-risk members, promoting the club's offerings, supporting social media and communication initiatives, and assisting in a variety of member experience projects.

The Concierge exemplifies the club's values of Warm Welcomes, Magic Moments, and Fond Farewells by ensuring every member interaction is personalized, attentive, and exceeds expectations. This role demands a service-oriented mindset with a positive and friendly attitude, professionalism, and the ability to multitask effectively in a dynamic environment. The Concierge not only manages essential operational tasks such as reservation oversight and event promotion but also takes part in personalizing the member experience through recognition initiatives like birthday and anniversary cards, event invitations, and maintaining accurate member profiles.

Reporting directly to the Member Experience Director, the Concierge plays a pivotal role in creating a warm, welcoming atmosphere within the club lobby and beyond. Responsibilities extend to managing communication tools, maintaining club supplies, assisting in social media campaigns, and participating in ongoing member engagement initiatives. The Concierge must be proactive in supporting club operations and continuously improving guest satisfaction through seamless service delivery.

Invited offers a competitive salary based on skills, experience, education, and location, along with additional compensation for non-exempt roles based on hours worked. The company is committed to the well-being of its employees, with a comprehensive Total Rewards package for full-time team members, including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement savings plan, and generous paid time off and leave programs. Invited is dedicated to fostering a workplace culture focused on inclusivity, growth, and professional development with opportunities to engage with a supportive team and a thriving club community. Join Invited to be part of a hospitality industry leader where you can leverage your skills, contribute to exceptional member experiences, and grow your career in a dynamic and rewarding environment.