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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.00 - $16.00
Work Schedule
Standard Hours
Benefits
Competitive pay rates
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Professional development opportunities
Company-paid Life Insurance
Employee assistance program
Job Description
The Southwood is a premier senior living community dedicated to creating a warm, welcoming, and supportive environment for seniors. Known for its compassionate care and commitment to enhancing the quality of life for its residents, The Southwood provides a vibrant, friendly setting where seniors can live comfortably and confidently. The community prides itself on combining excellent customer service with personalized support, ensuring residents feel valued and cared for every day. The Southwood fosters a culture of compassion, leadership, and growth not only for residents but also for its team members. Whether you are interacting with seniors or their families, The... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or concierge experience preferred
- Strong communication, interpersonal, and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software, including Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
Job Qualifications
- High school diploma or equivalent
- Previous customer service or concierge experience preferred
- Strong communication, interpersonal, and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software, including Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
Job Duties
- Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience
- Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands
- Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements
- Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests
- Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures
- Assist in the coordination of community events and activities, ensuring residents are informed and engaged
- Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families
- Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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