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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.50 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedule
Job Description
Century Park Associates is a distinguished senior living community dedicated to enhancing the lives of its residents through exceptional care, hospitality, and service. Established with the philosophy that people come first, the organization fosters an environment built on trust, leadership, and high ethical standards. This commitment extends not only to the residents, who are encouraged to continue growing, learning, and contributing, but also to the associates who make a positive difference every day. Century Park Associates is recognized for creating a rewarding workplace where excellence, respect, and outstanding service are the pillars of all operations. The organization prides itself on... Show More
Job Requirements
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office Word and Excel
- Must demonstrate proficiency with office machines including fax copier scanner
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multitask
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
- Must enjoy serving seniors
Job Qualifications
- High school diploma or equivalent
- Proficient with Microsoft Office Word and Excel
- Demonstrates proficiency with office machines including fax copier scanner
- Excellent customer service skills including telephone etiquette
- Effective communication skills
- Ability to multitask and meet deadlines
- Trustworthy and dependable
- Positive and cheerful disposition
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests visitors residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate reliable clerical support including typing filing photocopies fax data entry etc
- Receives sorts and distributes mail
- Delivers packages to appropriate person department following community policy
- Makes accurate timely entries into Events Log
- Maintains lists including resident directory door check sheets associate phone list call in sheets
- Enters resident maintenance requests in TELS system
- Maintains guest room reservations charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system including educating new residents inviting participation maintaining weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Health Record EHR system as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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