Concierge

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that seamlessly combines a casual, chef-driven restaurant and sports bar with pickleball courts, professional instruction, live entertainment space, various yard games, and comfortable outdoor lounging areas that welcome patrons with or without their dogs. This venue is designed to offer a dynamic and engaging experience for guests of all ages by providing spaces for both public and private gatherings. It regularly hosts a diverse range of events including concerts, charitable fundraisers, watch parties and much more, fostering a lively community atmosphere. \n\nChicken N Pickle prides itself on being more than just an entertainment venue. It cultivates a warm, welcoming environment that brings together people from across the community to engage and enjoy authentic human connections. The brand identity reflects a rambunctious, multi-generational family that values a culture of hard work balanced with play. Employees benefit from a supportive, meaningful work environment that emphasizes listening to all voices, offering mentorship, and fostering career growth. The motto "Good Food. Good Friends. Great Fun." encapsulates the essence of the experience delivered both to guests and team members. \n\nThe CNP Concierge, affectionately known as the "Mayor of Chicken N Pickle," plays a vital role in shaping the guest experience. As the primary greeter, the CNP Concierge welcomes every guest with energy, enthusiasm, and professionalism, setting the tone for their entire visit. This highly visible role requires a mature, poised individual who remains calm under pressure and can command attention with charisma. The Concierge is responsible for creating genuine moments of hospitality from the initial interaction by offering warm greetings, clear directions, and ensuring everyone feels informed and excited about the venue's offerings. \n\nThe concierge must have an in-depth understanding of all aspects of Chicken N Pickle, including pickleball, dining options, events, and promotions. They proactively engage guests, explain how the venue operates, and direct them toward the appropriate areas such as courts, dining spaces, event rooms, and retail sections. This role demands strong communication and organizational skills to manage guest flow smoothly, especially during peak times, and to effectively support coordination between events, hosts, and operations teams. The Concierge also assists with answering common questions about reservations, scoring, equipment, and activities. \n\nThis position is ideal for a naturally charismatic and outgoing individual who enjoys being the center of attention and excels at social interactions with strangers. They must maintain professionalism and warmth while holding firm boundaries and demonstrating confidence and composure in a busy, sometimes chaotic environment. By creating memorable experiences for guests, the Concierge contributes significantly to Chicken N Pickle's upbeat, organized, and guest-focused atmosphere. The role offers hourly compensation at $20 per hour and includes opportunities for growth within the company, performance-based incentives, and a comprehensive benefits package including health, dental, and vision insurance for eligible employees, 401(k) with company match, paid time off, employee meals, venue discounts, access to pickleball play and activities, and professional development opportunities. The schedule for this role includes evenings, weekends, and holidays to meet operational needs.