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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401(k)
Life insurance
short-term disability
long-term disability
Employee assistance program
Tuition Reimbursement
Travel perks
Job Description
Hyatt is a globally renowned hospitality company dedicated to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Known for its commitment to excellence, Hyatt fosters a dynamic work environment where employees are empowered to grow both professionally and personally. The company places great emphasis on providing comprehensive on-the-job training, supporting career development, and nurturing a culture of inclusivity and teamwork. Hyatt's global presence and reputation make it a preferred employer for individuals seeking a rewarding career within the hospitality industry.
The role offered is centered around delivering outstanding customer service as part of Hyatt's front... Show More
The role offered is centered around delivering outstanding customer service as part of Hyatt's front... Show More
Job Requirements
- Graduation from high school or equivalent
- Ability to stand and move throughout front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
- Individuals are required to meet the minimum bonding standards
- Maintain a neat, clean, and well-groomed appearance
- Willingness to work varying schedules to reflect business needs
Job Qualifications
- Graduation from high school or equivalent
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers requiring patience and tact
- Ability to stand and move throughout front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
- Individuals are required to meet the minimum bonding standards
- Maintain a neat, clean, and well-groomed appearance
- High school diploma preferred
- Prior hospitality experience preferred
- Applicants with additional language skills preferred
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions
- Assist guests with reservations at local restaurants, concert venues, and other local vendors
- Establish relationships with these vendors to ensure their assistance with guests needs
- Proactively reach out to guests to arrange any special needs or accommodations during their stay
- Utilize systems to track any reservations, special occasions and amenities to be delivered during guests stay
- Promptly answer the telephone using positive and clear English communication
- Input messages into the computer
- Retrieve messages and communicate the content to the guest
- Retrieve mail, small packages and facsimiles for customers as requested
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
- Regular attendance in conformance with the standards is essential to the successful performance of this position
- Work varying schedules to reflect the business needs of the hotel
- Summon front service/bell assistance to escort guests to their rooms as appropriate
- Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner
- Direct guest flow through hotel giving assistance and directions to restaurant and other guest/client facilities
- Listen and respond to guest inquiries using a positive, clear speaking voice
- Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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