Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule

Job Description

Hudson Oaks is a reputable property management company that focuses on providing exceptional residential experiences in Bryan, Texas. As part of their commitment to excellence, Hudson Oaks prioritizes resident satisfaction with dedicated teams working to maintain high standards of service and building maintenance. They specialize in managing upscale residential buildings like The First Residences, offering residents a blend of comfort, security, and convenience. The company's approach involves fostering a welcoming community environment while ensuring the seamless operation of property amenities and services. As an established company in the real estate management sector, Hudson Oaks is known for its professional standards and ethical business practices, making it a preferred employer and service provider in the Bryan, TX locality.

The role of Concierge at Hudson Oaks is designed for individuals who thrive in customer service and operational management within a residential setting. This full-time position demands a proactive and friendly professional capable of overseeing the Concierge Team and delivering a superior customer experience for residents and visitors alike. The Concierge acts as the primary point of contact, facilitating communication, addressing resident concerns, and managing key building operations such as key issuance, package management, and amenity scheduling. This role is critical in enhancing residents' living experience, ensuring safety, and maintaining seamless daily operations in the building. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Working closely with the maintenance team and other staff, the Concierge will also be responsible for training new team members and participating in resident events to deepen community engagement. Hudson Oaks values ethical conduct and professionalism, expecting their Concierge to uphold these principles in all interactions and responsibilities. This position offers the chance to be part of a dedicated team committed to delivering outstanding property management services and supporting residents in their daily living needs.

Job Requirements

  • High school diploma or equivalent
  • Previous Concierge or customer service experience
  • Ability to work in a fast-paced environment
  • Strong communication skills
  • Ability to multitask and prioritize
  • Professional demeanor and ethical standards
  • Availability to work full time
  • Willingness to attend resident events

Job Qualifications

  • Customer service experience
  • Ability to communicate clearly and effectively
  • Experience in fast-paced environments
  • Ability to multitask and meet deadlines
  • Familiarity with property management operations
  • Strong interpersonal skills
  • Experience training team members

Job Duties

  • Schedule Concierge team
  • Communicate effectively with residents and visitors
  • Maintain a friendly and professional demeanor
  • Welcome residents and visitors with excellent customer service
  • Handle questions about building and amenities
  • Address resident complaints and requests
  • Oversee safe-keeping of the building's keys
  • Issue keys only to authorized personnel
  • Report faults or damage to fixtures
  • Liaise with maintenance team
  • Facilitate customer service from Concierge team to residents
  • Manage package handling and vendor sign-in
  • Coordinate elevator and amenity scheduling
  • Disseminate information and ensure shift transitions
  • Train new Concierge team members
  • Assist in developing customer service measures
  • Attend and support resident events

Job Criteria

Experience

Mid Level (3-7 years)


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