Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $16.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) Plan
Employee assistance program
accident insurance
Job Description
TerraBella Senior Living is a renowned senior living community dedicated to providing exceptional lifestyle and care options for seniors. With a commitment to purpose, hospitality, and connection, TerraBella offers a wide range of living environments including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. As part of one of the largest senior living organizations in America, TerraBella prides itself on fostering vibrant communities where residents and team members alike can flourish. The company has been recognized with Great Place to Work certifications for five consecutive years from 2022 to 2026, reflecting its dedication to a positive working environment.
TerraBella Senior Living values culture, growth, and heartfelt service. It continuously invests in professional development and learning opportunities for its team members, enabling them to build meaningful, rewarding careers. The community emphasizes providing its team with the tools and support needed to thrive in their roles. Currently, TerraBella Senior Living is seeking a Concierge to join its community. This role is essential as the first point of contact, responsible for greeting residents, guests, and team members with warmth and professionalism.
The Concierge position involves handling telephone answering and reception duties, managing communication between residents, families, and staff, and ensuring the front desk area remains an organized, welcoming space. Key responsibilities include taking and delivering messages accurately, assisting visitors with inquiries and directions, organizing/mail management, and supporting resident appointments. This role demands exceptional customer service skills, attention to detail, and the ability to multitask effectively in a busy environment. Working as a Concierge at TerraBella Senior Living means being integral to the smooth operation of daily activities while upholding the community's commitment to excellent service and hospitality. The position offers an opportunity to grow within a supportive network and become a valued member of a team dedicated to enhancing the lives of seniors.
TerraBella Senior Living values culture, growth, and heartfelt service. It continuously invests in professional development and learning opportunities for its team members, enabling them to build meaningful, rewarding careers. The community emphasizes providing its team with the tools and support needed to thrive in their roles. Currently, TerraBella Senior Living is seeking a Concierge to join its community. This role is essential as the first point of contact, responsible for greeting residents, guests, and team members with warmth and professionalism.
The Concierge position involves handling telephone answering and reception duties, managing communication between residents, families, and staff, and ensuring the front desk area remains an organized, welcoming space. Key responsibilities include taking and delivering messages accurately, assisting visitors with inquiries and directions, organizing/mail management, and supporting resident appointments. This role demands exceptional customer service skills, attention to detail, and the ability to multitask effectively in a busy environment. Working as a Concierge at TerraBella Senior Living means being integral to the smooth operation of daily activities while upholding the community's commitment to excellent service and hospitality. The position offers an opportunity to grow within a supportive network and become a valued member of a team dedicated to enhancing the lives of seniors.
Job Requirements
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- Or equivalent combination of education and experience
Job Qualifications
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- Or equivalent combination of education and experience
Job Duties
- Carries out telephone answering and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors
- Answers inquiries and gives directions
- Collates brochures for the marketing department
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized
- Organizes, distributes mail to residents, Executive Director and Department Coordinators
- Maintains resident forms for miscellaneous credits
- Maintains adherence to all company personnel policies and established operating policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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