Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.50 - $16.00
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Work Schedule

Day Shifts
Weekend Shifts
Fixed Shifts
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Benefits

Competitive wages
Access to wages before payday
flexible scheduling
Paid Time Off
Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
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uniforms
Employee assistance program

Job Description

Provincial Senior Living is a distinguished operator of lifestyle-driven Independent Living communities across the United States. The company is deeply committed to enriching the lives of its senior residents, as well as its team members, by upholding foundational Pillars of Excellence that emphasize personalized care, hospitality, and meaningful connection. Serving thousands of residents and families in over 13,000 units nationwide, Provincial Senior Living prides itself on being part of one of the largest senior living networks in the country. Notably, their communities have earned the prestigious Great Place to Work certifications continuously from 2022 through 2026, underscoring the company’s dedication to fostering a positive work environment where purpose and culture intertwine.

Provincial Senior Living is committed to the professional growth and fulfillment of its workforce. The company invests heavily in learning and development opportunities, aiming to provide team members with rewarding career pathways and a purpose-rich work life. Their benefit offerings and flexible schedules demonstrate a commitment to supporting employee well-being and work-life balance, making them an employer of choice within the senior living industry.

The Concierge role at Provincial Senior Living is a vital position focused on enhancing the day-to-day experience of the community’s residents, visitors, and staff. This role requires a welcoming and approachable personality as the Concierge acts as the first point of contact within the community. Responsibilities include greeting guests, residents, and employees, handling incoming calls, managing messages efficiently, and providing general information, all while maintaining a professional and friendly demeanor. Additionally, the Concierge assists with various administrative tasks such as managing meal tickets, updating resident contact lists, scheduling appointments, organizing mail, and ensuring the reception area is neat and orderly.

This position is particularly important in cultivating a warm, welcoming atmosphere that reflects the caring and supportive values of Provincial Senior Living. The Concierge helps facilitate communication among residents, family members, and staff, making it easier for residents to access necessary services and information. The role also contributes to the smooth operation of community activities and services, supporting various departments including marketing and dining.

The position is currently available for weekend shifts (Saturday and Sunday from 7:30 a.m. to 7:30 p.m.) with occasional weekday coverage, offering both full-time and part-time opportunities within a flexible scheduling framework. Competitive wages combined with a comprehensive benefits package including health, dental, vision, life, and disability insurances, paid time off, holidays, and a 401(k) plan with employer matching make this role not only meaningful but also rewarding.

If you are driven by making a direct impact on the lives of others and want to join a team where your work truly matters, the Concierge position at Provincial Senior Living offers an ideal opportunity to be part of a caring community and a respected organization.

Job Requirements

  • High school diploma or equivalent
  • one to three years of customer service experience
  • excellent interpersonal and communication skills
  • ability to manage multiple tasks efficiently
  • friendly and professional demeanor
  • basic computer proficiency
  • availability to work weekend shifts
  • ability to maintain confidentiality and professionalism
  • strong organizational skills
  • reliable and punctual

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • takes complete messages with pertinent information and communicates messages to the intended recipient
  • greets residents and visitors
  • answers inquiries and gives directions
  • collates brochures for the marketing department
  • prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff
  • updates the resident phone list and roster and move-in and move-out register daily
  • manages appointments for residents and family members such as hairdresser and transportation
  • maintains and keeps desk and entry area neat and organized
  • organizes, distributes mail to residents, executive director and department coordinators
  • maintains resident forms for miscellaneous credits
  • maintains adherence to all company personnel policies and established operating policies and procedures
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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