Concierge

Carter-Haston is a prominent property management company dedicated to providing outstanding residential living experiences. Renowned for its commitment to excellence and integrity, the company emphasizes a culture of taking care of people, which is the foundation of its success. Carter-Haston operates with a strong belief in fostering positive relationships among its team members, residents, prospects, vendors, and community members. The firm follows a structured management approach rooted in the core principles known as the 5 Basics and 5 Ps, which collectively ensure operational excellence and resident satisfaction. These core principles include community appearance, intentional presentation, exceptional homes, prompt service, resident satisfaction, personality, purpose, passion, preparation, and participation. This philosophy ensures that all team members deliver consistent and high-quality service and maintain an environment where residents feel valued and cared for.

The role available at Carter-Haston is a Front Desk position that plays a critical role in shaping the first impression of the community. This role requires providing outstanding customer service to all residents, prospects, vendors, and community members, ensuring that each interaction is handled with professionalism and attentiveness. The Front Desk Associate is responsible for greeting all visitors at the community lobby, assessing their needs, and directing them to the appropriate team member efficiently.

Additional responsibilities include assisting residents with the move-in and move-out processes by educating them on community procedures, parking, office hours, and other essential amenities. The associate acts as a liaison between the community and neighborhood organizations, helping foster a sense of belonging and engagement. Maintaining an organized and clean front desk, reception area, and package rooms is crucial to upholding the community's excellence. The role also includes managing resident communications by logging and notifying residents of packages and handling dry cleaning services when available.

The Front Desk Associate oversees the scheduling of amenity spaces for resident use, manages guest suite reservations, and maintains detailed shift reports to ensure smooth operations. Familiarity with local geography, attractions, and events is necessary to provide helpful recommendations to visitors and residents alike. The position also involves monitoring parking lot and garage access by distributing parking passes and ensuring compliance with community policies.

To ensure compliance and safety, the associate must complete all Learning Management System courses by assigned deadlines, adhere to OSHA regulations, health, safety policies, environmental laws, and report any unsafe incidents promptly. The role demands maintaining a professional demeanor, consistent attendance, and the ability to multitask effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and reliable transportation are required for success in this position. With a strong emphasis on teamwork, integrity, and customer satisfaction, this role offers an excellent opportunity for individuals passionate about hospitality and community management to contribute to a respected company that values its people and strives for excellence at every level.