Concierge

Seagoville, TX, USA|

Job Overview

Compensation

Hourly

Range $20.00 - $23.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Job Description

Carter-Haston is a prominent property management company dedicated to providing outstanding residential living experiences. Renowned for its commitment to excellence and integrity, the company emphasizes a culture of taking care of people, which is the foundation of its success. Carter-Haston operates with a strong belief in fostering positive relationships among its team members, residents, prospects, vendors, and community members. The firm follows a structured management approach rooted in the core principles known as the 5 Basics and 5 Ps, which collectively ensure operational excellence and resident satisfaction. These core principles include community appearance, intentional presentation, exceptional homes, prompt service, resident... Show More

Job Requirements

Reliable transportation

Job Qualifications

Six months to one year experience in hospitality or related field
Exceptional customer service and communication (verbal and written) skills
Ability to work in a fast paced environment and ability to multi-task
Proficient in Microsoft Office Suite (Word/Excel/Onedrive)

Job Duties

Provide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the community working to assess needs and notifying the necessary person of arrival
Assist the resident move in and out process by educating residents on community procedures, parking, office hours, package and mail systems, and other community features and guidelines and by scheduling elevators
Act as a liaison between the community, residents, or prospects and neighborhood organizations
Maintain an organized and clean front desk, reception area, and package rooms
Contribute to building and sustaining resident satisfaction by providing excellent customer service and flexing communication skills to build rapport with community visitors
Check in and log packages for residents and notify residents of the delivery
Manage and distribute resident dry cleaning when applicable
Maintain schedule of amenity spaces for resident rentals and reservations
Answer phone calls and route calls to appropriate team members for assistance
Maintain Guest Suite reservation schedule and ensure proper payment and cleanliness upon guest checkout
Complete and submit detailed shift reports at the end of each shift
Familiarize yourself with geographical directions, neighborhood attractions, special events, and local landmarks to provide recommendations to community members and visitors
Distribute parking passes and monitor parking lots/garages
Familiarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials
Ensure compliance by completing all courses on the Learning Management System by assigned due dates
Adhere to all OSHA regulations, health, safety policies, and environmental laws and promptly report any unsafe activities or incidents to the Community Manager
Input service requests and upon completion, initiate follow-up procedures, which include contacting residents and obtaining feedback regarding the service performed
Maintain a professional appearance, attitude, and consistent attendance record
Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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