Concierge

The Cooper Hotel is a luxury boutique hotel located on the picturesque waterfront in Charleston, South Carolina. This elegant establishment blends the charm and warmth of Southern hospitality with modern sophistication and world-class amenities. Known for its refined ambiance and impeccable service, The Cooper Hotel offers guests an unparalleled experience that captures the spirit of the historic Lowcountry region. The hotel’s prime location provides stunning views of the Charleston Harbor and easy access to the city's rich cultural heritage, renowned culinary scene, and vibrant arts community. As a member of the Charleston hospitality landscape, The Cooper Hotel prides itself on delivering personalized and memorable guest experiences that cater to both leisure and business travelers alike.

The Concierge role at The Cooper Hotel is vital in embodying the warmth and welcoming nature that defines Southern hospitality while delivering top-tier guest service. As the key liaison between guests and the best Charleston has to offer, the Concierge ensures every stay is memorable, refined, and tailored to the unique needs and preferences of each visitor. From arranging luxurious yachting experiences on the waterways to securing highly sought-after dining reservations at the city’s best restaurants, the Concierge crafts authentic Lowcountry itineraries with meticulous attention to detail and care.

This role goes beyond traditional concierge duties, encouraging the building of genuine relationships with guests and local business partners. The Concierge regularly mingles with guests around the hotel property and throughout the vibrant city of Charleston, often attending local events and meeting key vendors personally. By participating in internal planning meetings and maintaining clear communication, the Concierge helps coordinate bespoke guest itineraries, ensuring seamless and exceptional experiences. This proactive approach to guest engagement, combined with an in-depth knowledge of Charleston’s attractions, cultural events, and seasonal festivities, positions the Concierge as an indispensable part of The Cooper Hotel’s commitment to excellence.

Working at The Cooper Hotel means joining a team dedicated to upholding the highest standards of service through professionalism, enthusiasm, and discretion. The Concierge is not only a welcoming face but also a strategic ambassador, promoting Charleston’s rich history, vibrant arts scene, culinary highlights, and exclusive recreational opportunities. This role demands strong organizational skills, excellent interpersonal communication, and a passion for hospitality that translates into delivering once-in-a-lifetime experiences. By managing guest preferences, tracking requests with hospitality software, addressing concerns with tact, and collaborating closely with all departments, the Concierge ensures a flawless stay at this luxurious waterfront destination. The Cooper Hotel celebrates diversity and inclusion, fostering a respectful and supportive workplace culture where all team members can thrive.