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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $15.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Cooper Hotel is a luxury boutique hotel located on the picturesque waterfront in Charleston, South Carolina. This elegant establishment blends the charm and warmth of Southern hospitality with modern sophistication and world-class amenities. Known for its refined ambiance and impeccable service, The Cooper Hotel offers guests an unparalleled experience that captures the spirit of the historic Lowcountry region. The hotel’s prime location provides stunning views of the Charleston Harbor and easy access to the city's rich cultural heritage, renowned culinary scene, and vibrant arts community. As a member of the Charleston hospitality landscape, The Cooper Hotel prides itself on... Show More
Job Requirements
- Proven experience in a luxury hotel environment ideally in a similar concierge or guest relations role
- Excellent interpersonal and communication skills in English knowledge of additional languages is a plus
- Strong organizational skills multitasking abilities and attention to detail
- Maintains a professional upbeat and enthusiastic disposition during interactions with guests
- In-depth knowledge of local and regional attractions events and services
- Familiarity with hospitality software systems
- Professional appearance and demeanor with a strong customer-focused attitude
- Passion or involvement in hospitality or concierge associations preferred
- Passion for delivering memorable guest experiences with creativity and enthusiasm
- Discretion and diplomacy in handling sensitive guest information and requests
Job Qualifications
- Proven experience in a luxury hotel environment ideally in a similar concierge or guest relations role
- Excellent interpersonal and communication skills in English knowledge of additional languages is a plus
- Strong organizational skills multitasking abilities and attention to detail
- Maintains a professional upbeat and enthusiastic disposition during interactions with guests
- In-depth knowledge of local and regional attractions events and services
- Familiarity with hospitality software systems
- Professional appearance and demeanor with a strong customer-focused attitude
- Passion or involvement in hospitality or concierge associations preferred
- Passion for delivering memorable guest experiences with creativity and enthusiasm
- Discretion and diplomacy in handling sensitive guest information and requests
Job Duties
- Extend a warm Southern welcome to guests offering gracious attentive and personalized service at all times
- Provide professional and timely communication with guests via face-to-face interactions as well as through email text and phone
- Serve as a knowledgeable ambassador for Charleston offering expert recommendations on historic sites art galleries plantation tours culinary hotspots festivals and hidden gems
- Take a proactive approach to getting to know guests by visiting events and areas of the hotel and introducing yourself
- Coordinate guest requests including dining transportation spa treatments golf tee times yachting excursions and bespoke local excursions
- Understand who our top partners are within the city and maintain strong partnerships with those restaurants tour providers and event organizers
- Assist with special occasions such as anniversaries proposals and VIP celebrations ensuring every detail exceeds expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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