Concierge

Century Park Associates is a distinguished senior living community dedicated to enriching the lives of its residents through exceptional service and compassionate care. As a reputable organization in the senior housing industry, Century Park Associates places a strong emphasis on creating an environment rooted in trust, leadership, and personal ethics. The company fosters a supportive and rewarding work atmosphere for its associates, ensuring that each team member feels valued and motivated to deliver excellence in all aspects of their roles. With a philosophy that "people come first," Century Park Associates consistently promotes respect, outstanding service, and a sense of community amongst residents, their families, and staff. The company’s commitment to these core values helps maintain a vibrant living space where seniors can continue to grow, learn, and contribute meaningfully to their community. Century Park Associates’ dedication to high-quality service and ethical standards has positioned it as a leading provider in senior living, delivering an inviting and nurturing atmosphere that enhances the overall lifestyle of its residents.

The Concierge position at Century Park Associates plays a vital role as the first point of contact within the community, stationed primarily in the front lobby area. This part-time PRN role offers varied shifts across the day—7am to 3pm, 3pm to 11pm, and 11pm to 7am—covering all days of the week, Sunday through Saturday. As a Concierge, the individual embodies the warm hospitality and professional demeanor expected at Century Park, greeting residents, visitors, and families with exceptional customer service and maintaining the front lobby’s positive atmosphere. The role is critical in upholding the community’s standards of safety and organization by monitoring lobby activities and screening visitors. Reporting directly to the Business Office Manager, the Concierge manages a mix of administrative tasks, customer relations, and support duties that are essential for the smooth operation of the front office and reception area.

This position requires proficiency in Microsoft Office applications such as Word and Excel, alongside a solid ability to operate office machinery including fax machines, copiers, and scanners. The Concierge is responsible for providing accurate clerical support including filing, typing, data entry, and managing mail distribution. Additional administrative duties involve maintaining various records like resident directories, door check sheets, and call-in lists. The Concierge also supports sales and marketing initiatives by effectively handling inquiry calls and assisting with the Electronic Health Record (EHR) system when necessary.

Essential personal attributes for the ideal candidate include a genuine enjoyment of serving seniors, excellent telephone etiquette, trustworthiness, and an ability to work independently while efficiently managing multiple tasks and frequent interruptions. Clear communication skills, a positive attitude, and a strong sense of professionalism are crucial for success in this role. Moreover, the Concierge is expected to represent Century Park’s core values by adhering strictly to the Code of Ethics and completing required compliance training. The position not only demands efficiency and reliability but also a warm, cheerful disposition that supports a welcoming environment for residents and their families. Individuals who excel in this role often find a rewarding experience as they contribute to a community that values care, respect, and ongoing personal and professional growth.