Concierge

North Miami, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

overtime pay

Job Description

The Bainbridge Companies is a renowned name in the luxury residential property management industry, known for delivering exceptional service standards and fostering vibrant, welcoming communities. With a commitment to quality and customer satisfaction, the company manages high-end residential properties that offer premium amenities and sophisticated living experiences. As a leading property management firm, Bainbridge prides itself on maintaining a professional workplace culture that emphasizes integrity, respect, and excellence in all aspects of its operations. The company is dedicated to supporting its employees through continuous learning opportunities and career growth pathways, ensuring a dynamic work environment where every team member can... Show More

Job Requirements

high school education or equivalent
ability to fluently read and write english
accurately perform intermediate mathematical functions
minimum of one year of high-end luxury hospitality or property management experience preferred
ability and flexibility to work any of the seven days of the week 52 weeks of the year including recognized holidays
ability and flexibility to serve oncall as scheduled or as necessary
ability to travel to attend various company gatherings either in the general vicinity of home property or in another state
valid driver's license and current automobile insurance
must have own vehicle to fulfill all job functions
positive attitude and professional demeanor
ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form
ability to problem-solve issues for residents andor guests
excellent communication organizational decision-making and interpersonal skills
team-oriented with ability to work independently
strong customer service orientation
ability to read analyze and interpret all forms of information
well-organized with ability to prioritize and multitask under pressure
demonstrate tact and diplomacy
ability to stand walk sit talk and use a phone
ability to lift up to 30-50 pounds
requires use of close and distance vision
basic computer and internet knowledge
expanded knowledge of the internet
intermediate knowledge of ms word and excel
proficiency with outlook
ability to operate and understand personal computer functions and company-utilized software packages
commit to ongoing professional development and career growth
must wear career apparel based on defined company standards

Job Qualifications

high school education or equivalent
ability to fluently read and write english
accurately perform intermediate mathematical functions
minimum of one year of high-end luxury hospitality or property management experience preferred
positive attitude and professional demeanor
excellent communication organizational decision-making and interpersonal skills
team-oriented with ability to work independently
strong customer service orientation
ability to read analyze and interpret all forms of information
well-organized with ability to prioritize and multitask under pressure
demonstrate tact and diplomacy
basic computer and internet knowledge
intermediate knowledge of ms word and excel
proficiency with outlook
ability to operate and understand personal computer functions and company-utilized software packages
commit to ongoing professional development and career growth
must wear career apparel based on defined company standards

Job Duties

handles all resident andor guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
resolves customer complaints assists customers in all inquiries in connection with the office services hours of operation key personnel in-house events directions etc
responds to all customer requests in an accurate and timely manner making recommendations based on local knowledge and office practices
responsible to play an active role in the renewal process as requested
project an approachable and professional image in personal appearance manner and demeanor
maintain a work environment of cleanliness and organization
acknowledge and greet all residents and guests with utmost courtesy and urgency moving out from behind the front desk to open doors and assist residents and guests as necessary
listen and work with residents who present service opportunities
attempt to resolve them andor elevate to the property manager when matters are outside scope or ability
serve as information liaison to property manager
responsible for reporting unusual or extraordinary circumstances regarding the property or residents
follow up with customers to assure successful completion
maintain key log and all applicable data sheets
take ownership of all appropriately loaned keys or fobs to vendors contractors residents andor guests
responsible for maintaining a professional appearance and attitude at all times
responsible for seeking educational opportunities and self-improvement for personal growth and development
process packages faxes messages and mail which may be either outgoing or incoming in an accurate and timely manner
works harmoniously and professionally with coworkers and supervisors
assure that desk collateral and information for restaurants museums attractions maps and other local attractions are updated and current
know what activities are available in the city theatre sports concerts shows and special exhibits sightseeing and establish close contacts with vendors in these areas in order to provide information ticketing and reservations for residents and guests
maintains familiarity of all community amenities and activities
gives directions to amenities and events within the property
utilizes a variety of software programs as per the needs of the communityproperty
adheres to all front desk procedures including but not limited to reviewing and completing daily activity reports
completing incident reports for management
and responding to emergency situations
maintains consistent presence at work station
when so directed participate in resident organization and functions
use professional telephone etiquette in handling resident and prospect requests
use onesite service requests system when necessary
assist and coordinate with new moveins as necessary
provide administrative assistance with resident files ledgers which may include information regarding current employment work telephone number of vehicles parked on property license numbers assigned parking numberpermit and emergency information
provide access control services and remain vigilant of nonresidents and their purpose for being on property
monitors and announces visitors and controls access to the property
reviews access control cameras frequently and reports any suspicious activity according to front desk procedures
adheres to company standards for resident and guest services
other tasks or duties as assigned by supervisor

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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