Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.50 - $17.50
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off

Job Description

The Waterford at Ironbridge is a distinguished retirement community located in Springfield, Missouri, known for its commitment to providing quality care and a supportive living environment for its senior residents. It operates under Sonida Senior Living, a well-respected company specializing in senior living communities that focus on independence, dignity, and personalized care. The Waterford at Ironbridge offers an Independent Living community designed to meet the unique needs of older adults who seek a lifestyle that balances freedom with access to supportive services and a vibrant community life. This community prides itself on creating a warm, welcoming atmosphere where residents can thrive socially, physically, and emotionally within a safe and engaging environment. Established as a premier senior living destination, The Waterford at Ironbridge continually invests in facilities and staff training to ensure the highest standard of service and comfort for its residents and their families.

The role available is for a Receptionist who will serve as a vital point of contact for The Waterford at Ironbridge community. This position is instrumental in maintaining the smooth and effective communication between residents, visitors, staff, and external contacts. Receptionists at this community are expected to embody professionalism, warmth, and efficiency as they handle a variety of front desk responsibilities. The job involves answering phone calls, directing inquiries to the correct individuals, greeting visitors, managing mail and packages, and addressing resident questions and concerns with empathy and promptness. This role is crucial for upholding the community’s reputation for exceptional service and care, offering a friendly first impression and ongoing support for all who interact with the facility. Employees in this position benefit from comprehensive support through competitive wages and a robust benefits package that includes health and dental insurance, a 401k retirement plan with company match, paid time off from day one, and participation in an Employee Assistance Program, among other perks. Additionally, the community offers flexible scheduling and professional development opportunities to encourage personal and career growth within the field of senior living hospitality and administration. This position is ideal for individuals who appreciate working as dependable, responsible team members in a compassionate environment geared towards enhancing the lives of senior adults.

Job Requirements

  • High school diploma or equivalent
  • previous experience in a receptionist or customer service role preferred
  • strong communication skills
  • ability to manage multiple phone lines and handle queries efficiently
  • friendly and welcoming demeanor
  • dependable and responsible work ethic

Job Qualifications

  • Enjoy providing exceptional customer service and care to senior residents
  • appreciate the value of being a dependable and responsible member of the greater team

Job Duties

  • Answers telephone and directs the caller to the appropriate individual
  • provides information such as community address, directions, fax numbers, and company website
  • greets and directs visitors to the community
  • receives, sorts, and forwards incoming mail
  • coordinates the pick-up and delivery of express mail services such as FedEx and UPS
  • resolves customer questions and concerns

Job Criteria

Experience

Entry Level (1-2 years)


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