Job Overview
Compensation
Salary
Range $15.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Equal employment opportunity
inclusive work environment
Job Description
The Louisville Thoroughbred Society is a prestigious and privately owned club located in Louisville, known for offering its members an exclusive and high-class experience centered on hospitality and exceptional service. As a club dedicated to providing its members and their guests with a seamless and welcoming environment, it prides itself on maintaining a polished and professional atmosphere that reflects the rich tradition and charm of Louisville. The club is a place where members gather not only to enjoy fine dining and social events but also to build lasting relationships within a distinguished community. Employment at the Louisville Thoroughbred Society means becoming part of a team that values professionalism, respect, and a strong commitment to service excellence. The society operates with an inclusive policy that prohibits discrimination of any kind, affirming its commitment to equal employment opportunities and fostering a considerate work environment for all employees.
The Concierge position at the Louisville Thoroughbred Society plays a crucial front-of-house role that directly impacts the members' and guests' experience from the moment they arrive. This role requires a personable, motivated, and career-oriented professional who is passionate about delivering high-quality customer service. The Concierge is pivotal in welcoming and checking in members and guests, managing seating reservations, distributing menus, and ensuring every arrival is handled with utmost care and efficiency. In addition to providing warm greetings and personalized attention, the concierge enforces the club's Guest and Dress Code Policies with professionalism and discretion. Beyond greeting and seating duties, this role involves assisting with light administrative tasks such as coordinating events and maintaining organized records. The ideal candidate will demonstrate excellent communication skills, the ability to handle difficult conversations with tact, and a polished demeanor that matches the esteemed setting of the club. Flexibility to work during peak hours, including evenings, holidays, and weekends, is essential. This position not only demands a friendly and welcoming personality but also the capability to coordinate effectively across departments to fulfill member needs promptly. Joining the Louisville Thoroughbred Society as a Concierge offers a unique opportunity to engage with a sophisticated clientele and be an essential part of a team dedicated to delivering unparalleled member service in an exclusive club setting.
The Concierge position at the Louisville Thoroughbred Society plays a crucial front-of-house role that directly impacts the members' and guests' experience from the moment they arrive. This role requires a personable, motivated, and career-oriented professional who is passionate about delivering high-quality customer service. The Concierge is pivotal in welcoming and checking in members and guests, managing seating reservations, distributing menus, and ensuring every arrival is handled with utmost care and efficiency. In addition to providing warm greetings and personalized attention, the concierge enforces the club's Guest and Dress Code Policies with professionalism and discretion. Beyond greeting and seating duties, this role involves assisting with light administrative tasks such as coordinating events and maintaining organized records. The ideal candidate will demonstrate excellent communication skills, the ability to handle difficult conversations with tact, and a polished demeanor that matches the esteemed setting of the club. Flexibility to work during peak hours, including evenings, holidays, and weekends, is essential. This position not only demands a friendly and welcoming personality but also the capability to coordinate effectively across departments to fulfill member needs promptly. Joining the Louisville Thoroughbred Society as a Concierge offers a unique opportunity to engage with a sophisticated clientele and be an essential part of a team dedicated to delivering unparalleled member service in an exclusive club setting.
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent communication skills
- professional and polished demeanor
- ability to enforce policies with discretion
- availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Strong interpersonal skills
- ability to have difficult conversations and de-escalation capabilities
- willingness to work at peak hours, which may include evenings, holidays, and weekends
Job Duties
- Greet members and guests warmly, ensuring a personalized and welcoming arrival experience
- confirm and seat reservations, present menus, and answer general questions about the club and its offerings
- enforce Guest Policy and Dress Code Policy with professionalism and discretion
- coordinate with other departments to fulfill member needs promptly and accurately
- answer and route incoming calls, schedule reservations, and relay messages to the appropriate manager
- maintain an organized, presentable front desk and lobby area
- assist with light administrative work as needed, including recordkeeping and event coordination
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
