Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its people. With a presence in numerous countries, Four Seasons Hotels and Resorts has established itself as a leader in the luxury hotel industry by delivering exceptional guest experiences characterized by genuine heart and world-class service. The company places high value on employee satisfaction and a positive workplace culture, which it believes are critical in enabling its team members to provide memorable experiences to guests, residents, and partners. At Four Seasons, the philosophy is centered on respect, empathy, and creating lasting impressions through personal connections, whether you work, stay, live, or discover with the brand.
The Four Seasons Hotel at The Surf Club embodies oceanfront elegance within an iconic social club setting located on the Miami Beaches near Sunny Isles. Established in 1930, The Surf Club has a prestigious history and has evolved to include this prestigious hotel that ushers in a new era of luxury. Guests enjoy celebrated dining options, a world-class spa, and direct access to breathtaking beachside surroundings. This location offers both historical charm and modern sophistication, making it a standout destination for luxury travelers in the Miami area.
The Concierge role at Four Seasons Hotel at The Surf Club is vital in delivering exceptional guest services. This position involves handling a variety of guest requests ranging from creating personalized recommendations to resolving customer complaints, all with the highest level of professionalism. The Concierge team serves as a key link between guests and the wealth of services and activities available, adding tremendous value by leveraging local knowledge and hotel practices. This position requires a blend of hospitality expertise, problem-solving skills, and effective communication.
Employed on a full-time basis, Concierges at Four Seasons enjoy competitive salaries and a rich benefits package. The role demands adaptability as it includes working early mornings, days, evenings, weekends, and holidays. Those hired become part of a dynamic team committed to upholding Four Seasons’ standards of service and hospitality excellence. With continuous training and opportunities for development, the Concierge role supports career growth within the luxury hospitality industry, offering unique experiences and exposure to an international clientele.
The Concierge ensures that all guest inquiries are managed promptly and accurately, contributing directly to guest satisfaction. Responsibilities include processing mail and packages for guests, maintaining up-to-date information on local attractions and events, and collaborating harmoniously with colleagues. The role encourages creative and resourceful problem solving to anticipate and meet guest needs effectively, ensuring that each guest’s visit is seamless and memorable.
Four Seasons offers a comprehensive package that goes beyond just competitive wages. Employees benefit from complimentary accommodations at other Four Seasons locations, employee meals, dry cleaning, and parking, enhancing the overall work experience. By joining the Four Seasons team, individuals embark on a career path in luxury hospitality, backed by the support of a company renowned for its commitment to quality, culture, and employee well-being.
The Four Seasons Hotel at The Surf Club embodies oceanfront elegance within an iconic social club setting located on the Miami Beaches near Sunny Isles. Established in 1930, The Surf Club has a prestigious history and has evolved to include this prestigious hotel that ushers in a new era of luxury. Guests enjoy celebrated dining options, a world-class spa, and direct access to breathtaking beachside surroundings. This location offers both historical charm and modern sophistication, making it a standout destination for luxury travelers in the Miami area.
The Concierge role at Four Seasons Hotel at The Surf Club is vital in delivering exceptional guest services. This position involves handling a variety of guest requests ranging from creating personalized recommendations to resolving customer complaints, all with the highest level of professionalism. The Concierge team serves as a key link between guests and the wealth of services and activities available, adding tremendous value by leveraging local knowledge and hotel practices. This position requires a blend of hospitality expertise, problem-solving skills, and effective communication.
Employed on a full-time basis, Concierges at Four Seasons enjoy competitive salaries and a rich benefits package. The role demands adaptability as it includes working early mornings, days, evenings, weekends, and holidays. Those hired become part of a dynamic team committed to upholding Four Seasons’ standards of service and hospitality excellence. With continuous training and opportunities for development, the Concierge role supports career growth within the luxury hospitality industry, offering unique experiences and exposure to an international clientele.
The Concierge ensures that all guest inquiries are managed promptly and accurately, contributing directly to guest satisfaction. Responsibilities include processing mail and packages for guests, maintaining up-to-date information on local attractions and events, and collaborating harmoniously with colleagues. The role encourages creative and resourceful problem solving to anticipate and meet guest needs effectively, ensuring that each guest’s visit is seamless and memorable.
Four Seasons offers a comprehensive package that goes beyond just competitive wages. Employees benefit from complimentary accommodations at other Four Seasons locations, employee meals, dry cleaning, and parking, enhancing the overall work experience. By joining the Four Seasons team, individuals embark on a career path in luxury hospitality, backed by the support of a company renowned for its commitment to quality, culture, and employee well-being.
Job Requirements
- Previous experience in a luxury environment
- Organization skills, operation knowledge and effective communication
- Creative and resourceful problem-solving skills
Job Qualifications
- Previous experience in a luxury environment
- Organization skills, operation knowledge and effective communication
- Creative and resourceful problem-solving skills
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolves customer complaints
- assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Works harmoniously and professionally with co-workers and supervisors
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
- Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
- Stores and retrieves guest luggage and packages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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