Concierge - (Expired Job)

Seguin, TX, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

safe work environment

Job Description

This job opening is for a High-Rise Concierge position located in the 78202 area code, offering a pay range of $14.00 to $15.00 per hour. The employment status is full-time, providing a stable and continuous work environment for the successful applicant. The hiring establishment is a luxury high-rise condominium, renowned for its commitment to offering an unparalleled residential experience to its residents. This luxury property prides itself on delivering a 5-star living environment supported by exceptional service and a meticulously maintained community. Residents in this high-rise enjoy access to premium amenities and cultural events, supported by professional on-site staff dedicated to their well-being and comfort.

The role of the High-Rise Concierge is crucial in maintaining the high standards of customer service that this prestigious property is known for. This position demands an individual who thrives in a fast-paced, dynamic work environment where multiple priorities must be managed efficiently. The concierge serves as the first point of contact for residents and guests, ensuring that every interaction is warm, professional, and helpful. This requires effective communication skills, a friendly attitude, and a genuine desire to assist others.

Key responsibilities include greeting and directing residents and visitors, maintaining an active presence at the front desk, controlling access to the property, monitoring security cameras, and reporting any suspicious activities. The concierge is also responsible for supporting the management team with administrative tasks such as preparing reports and presentations using PowerPoint, as well as daily activity and incident reports. Additionally, the concierge conducts daily building walk-throughs to ensure that the community remains clean and orderly.

The ideal candidate should be technically savvy, able to engage with residents using property management systems, and provide assistance with technology-related queries. Beyond administrative and security duties, the concierge also facilitates various resident services, including handling mail and packages, arranging transportation, making dining or entertainment reservations, and coordinating housekeeping or other property-specific services. A comprehensive knowledge of local attractions and services is beneficial to enhance residents' living experience.

This position requires adherence to all front desk procedures and safety protocols, embodying a polished appearance and professional demeanor at all times. The work schedule includes shifts on Friday, Saturday, Sunday, and Monday from 3:00 pm to 11:00 pm, offering a consistent routine for work-life balance. The role is perfect for candidates passionate about hospitality, eager to contribute to a luxury living environment, and ready to uphold the highest standards of resident satisfaction and safety.

Job Requirements

Ability to lift 30-50 pounds
Ability to work in an upright standing or sitting position for long periods of time

Job Qualifications

High school diploma or equivalency required
Bachelor’s in hospitality management or business administration desired
A minimum of one year of high-end or luxury hospitality or property management experience is preferred
Must possess excellent verbal and written communication skills
Must possess strong organizational skills with the ability to effectively manage multiple priorities at once
Must be friendly and courteous, and enjoy working with a variety of people while maintaining a professional demeanor
Must be a team player with a strong work ethic
Proficiency in Microsoft Office and information systems

Job Duties

Demonstrates superior customer service at all times and a genuine desire to serve
Warmly greets and directs residents and guests arriving to or departing from the property
Maintains an active presence at the Front Desk
Monitors and announces visitors and controls access to the property
Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures
PowerPoint support for reports and presentations
Technology expert, ready to engage with systems and help homeowners with queries
Daily walk-throughs of the building to ensure the community is upkept and clean
Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
Travel and meeting planning
delivering dry cleaning
and coordinating housekeeping or other community-specific services
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
Maintains familiarity of all community amenities and activities
Gives directions to amenities and events within the property
Adheres to all Front Desk procedures, including but not limited to reviewing and completing Daily Activity Reports (DAR)
completing incident reports for management
and responding to emergency situations
Undertakes administrative tasks related to the Front Desk
Ensures that resident and guest concerns are resolved in a professional and timely manner
Reports to Lead Concierge and Regional Director
Maintains a professional demeanor and polished appearance at all times
Follows safety procedures and maintains a safe work environment
Performs other job-related duties as directed