Concierge - (Expired Job)

The Miami Beach EDITION is a distinguished hotel located at 2901 Collins Ave, Miami Beach, Florida, and is part of Marriott International's portfolio of luxury hospitality brands. EDITION Hotels are renowned for combining the visionary genius of boutique hotelier Ian Schrager with the unparalleled service delivery of a world-class luxury hotel. This synthesis creates an exceptional hospitality experience that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. Targeting sophisticated and knowledgeable consumers who value quality, originality, design, and service excellence, the EDITION brand strives to break conventional boundaries and offer guests a unique, memorable experience wrapped in an atmosphere of attitude and feeling. As an extension of Marriott International, one of the largest and most respected hotel companies worldwide, the Miami Beach EDITION benefits from a global reach and a commitment to service standards, innovation, diversity, and sustainability. Marriott International is dedicated to equal opportunity employment, valuing the diverse backgrounds of its employees and fostering an inclusive work environment where every associate is celebrated and empowered to achieve their potential. The company culture encourages authenticity, creativity, and genuine service from the heart, making it not just a workplace but a community where employees can thrive personally and professionally.

The Guest Services Agent position at The Miami Beach EDITION is a full-time, non-management role integral to the hotel's operations in delivering exceptional guest experiences. This role is stationed on-site and involves a variety of responsibilities focused on responding to guest requests for special arrangements or services such as transportation, reservations, or dry cleaning. The Agent acts as a liaison, making arrangements or identifying appropriate providers to fulfill unique guest needs and ensuring guest satisfaction through follow-ups. They gather, summarize, and share information about the hotel property and surrounding amenities, including special events and activities, enhancing the guests' overall experience. This position requires answering, recording, and processing all guest calls, messages, requests, questions, or concerns in a professional and timely manner. Coordination with other hotel departments such as Bellperson and Housekeeping is necessary to resolve guest calls or problems swiftly. The Agent is also responsible for monitoring the club lounge to ensure seating availability, service quality, safety, and guest well-being.

Safety is paramount, and the Agent must report accidents, injuries, and unsafe work conditions to supervisors and stay current with safety training and certifications. Adherence to company policies and procedures, maintenance of a clean and professional appearance, confidentiality, and protection of company assets are essential. Welcoming guests according to company standards, anticipating service needs, assisting individuals with disabilities, and expressing genuine appreciation to guests are fundamental duties. Effective communication skills, including clear and professional spoken and written language, telephone etiquette, and documentation accuracy, are required. The Agent should foster positive working relationships and assist the team in achieving common goals while complying with quality assurance standards. The role involves physical activity such as standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds. This position offers a dynamic work environment filled with opportunities to contribute meaningfully to guest satisfaction in a luxury setting that values individuality and exceptional service. Joining The Miami Beach EDITION means becoming part of a brand that inspires pride in its employees and delivers a theatrical performance of service excellence that enchants guests continuously.