Concierge

Twenty 20 Management, operating a network of senior living communities, prides itself on providing exceptional care and creating a supportive environment for residents and staff alike. As a respected company in the senior living industry, Twenty 20 Management is dedicated to fostering a culture of integrity, professionalism, and respect within its communities. The company places a strong emphasis on operational excellence, resident satisfaction, and compliance with all state and federal regulations related to independent living, assisted living, skilled nursing, and memory care services.

The role of the Front Desk Associate at Twenty 20 Management’s senior living communities is pivotal in maintaining the smooth operation of the facility and enhancing the resident experience. This position is a full-time employment opportunity that offers a competitive salary aligned with industry standards for senior living community positions. The Front Desk Associate acts as the first point of contact for residents, families, visitors, and healthcare professionals, representing the community’s vision and culture in every interaction.

In this role, the associate demonstrates leadership by modeling integrity and professionalism and by contributing to a positive work atmosphere. They are responsible for a variety of operational tasks such as promptly answering phone calls, managing visitor sign-in and security monitoring, coordinating move-ins, maintaining an organized front desk and lobby area, and supporting marketing efforts through tours and event participation. Additionally, this position requires assisting residents with transportation arrangements and performing routine office functions such as filing, typing, and mail distribution.

Critical to this role is the ability to observe and report any changes in a resident’s condition, ensuring effective communication with outside healthcare professionals. The associate also plays a significant role in supporting new team members through onboarding and training. Compliance with infection control practices, emergency procedures, and confidentiality standards is mandatory, reflecting the company’s commitment to safety and regulatory adherence.

Physical and cognitive demands of the job include managing repetitive tasks, sustaining prolonged physical activity, handling weight-bearing movements, and adapting to environmental factors such as varying lighting, noise, and potential exposure to health risks. A clean motor vehicle record is required for driving responsibilities associated with this role.

Performance for the Front Desk Associate is measured by key performance indicators set by leadership, focusing on operational success and service excellence. The associate must meet all regulatory compliance requirements, maintain certifications, participate in quality assurance activities, and report any incidents promptly to supervisors.

This opportunity is ideal for candidates who are dependable, thorough, calm under pressure, and committed to promoting a welcoming and professional environment. By joining Twenty 20 Management, professionals become part of a respected community that values diversity, continuous improvement, and the highest standards of senior care.