Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $17.95
Work Schedule
Weekend Shifts
Benefits
competitive pay
Team-oriented work environment
opportunities for career growth
Employee Discounts
inclusive and respectful workplace
Training and development programs
flexible scheduling
Job Description
Puttery is a vibrant and innovative entertainment destination that skillfully combines the excitement of nightlife with the interactive fun of tech-enhanced mini golf. Each Puttery location offers immersive and creatively themed golf courses complemented by curated cocktail selections and chef-inspired menus, making the experience uniquely competitive and social. The venue aims to redefine how visitors connect by fusing play, style, and world-class hospitality into one seamless and enjoyable atmosphere. Whether guests are coming for a casual night out or a special celebration, Puttery provides an inviting space where every visit is a memorable and joyous occasion.
Within this dynamic environment, the Concierge role at Puttery serves as the essential first point of contact for guests, establishing a warm and engaging atmosphere the moment guests arrive. This position involves providing comprehensive information about the venue’s diverse offerings, including dining options, gaming experiences, and event details. The Concierge ensures that every guest feels acknowledged, well-informed, and valued throughout their stay. Moreover, this role includes managing reservations, maintaining the organization of booking systems, and effectively communicating pertinent information to both guests and internal staff.
The Concierge plays a critical role beyond the front desk by helping maintain an excellent flow throughout the guest experience. Anticipating guest needs, addressing concerns promptly, and collaborating with various departments within Puttery are key elements of this position. The Concierge’s presence helps uphold the venue’s high standards of hospitality and contributes to the overall positive reputation of the establishment. This career opportunity is ideal for individuals who excel in fast-paced, guest-centered environments, who enjoy multitasking, and who are passionate about delivering exceptional customer service. Employment at Puttery offers a competitive wage of $17.95 per hour and includes working in an energetic setting that encourages teamwork, professionalism, and a commitment to creating unforgettable experiences for all visitors.
Within this dynamic environment, the Concierge role at Puttery serves as the essential first point of contact for guests, establishing a warm and engaging atmosphere the moment guests arrive. This position involves providing comprehensive information about the venue’s diverse offerings, including dining options, gaming experiences, and event details. The Concierge ensures that every guest feels acknowledged, well-informed, and valued throughout their stay. Moreover, this role includes managing reservations, maintaining the organization of booking systems, and effectively communicating pertinent information to both guests and internal staff.
The Concierge plays a critical role beyond the front desk by helping maintain an excellent flow throughout the guest experience. Anticipating guest needs, addressing concerns promptly, and collaborating with various departments within Puttery are key elements of this position. The Concierge’s presence helps uphold the venue’s high standards of hospitality and contributes to the overall positive reputation of the establishment. This career opportunity is ideal for individuals who excel in fast-paced, guest-centered environments, who enjoy multitasking, and who are passionate about delivering exceptional customer service. Employment at Puttery offers a competitive wage of $17.95 per hour and includes working in an energetic setting that encourages teamwork, professionalism, and a commitment to creating unforgettable experiences for all visitors.
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in a concierge, guest service, or hospitality role
- Ability to thrive in a fast-paced, high-energy environment
- Experience with computerized booking and point-of-sale systems
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to lift and move up to 25 pounds
- Availability to work evening, weekend, and holiday shifts
Job Qualifications
- Friendly, professional, and engaging personality with a passion for guest service
- Ability to thrive in a fast-paced, high-energy environment
- Strong organizational, teamwork, and multitasking skills
- Minimum one year of experience in a concierge, guest service, or hospitality role
- Experience with computerized booking and point-of-sale systems
- Bilingual abilities a plus
- Excellent verbal and written communication skills
- High school diploma or equivalent required
- Familiarity with reservation or event management software preferred
- Demonstrated ability to communicate effectively and collaborate across all levels of staff
Job Duties
- Greet and assist guests warmly, offering personalized recommendations and information about the venue
- Create a seamless arrival and departure experience for all guests
- Act as a brand ambassador by promoting food, beverage, and entertainment options
- Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
- Maintain awareness of guest activity throughout the venue and proactively offer assistance
- Communicate clearly and courteously with guests and team members
- Support other team members and perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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