Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $23.50
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Inclusive culture
wellness programs

Job Description

Starwood Hotels is a distinguished luxury hotel brand management company established in 2006 by industry visionary Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Our mission is deeply rooted in a purpose-driven ethos that guides every decision and experience we create. We believe the world is a beautiful place and we are committed to preserving that beauty through thoughtful and inspiring service. At Starwood Hotels, our foundation is built on collaboration, respect for nature, and a warm, inclusive culture that empowers our team members. We pride ourselves on delivering exceptional guest experiences that resonate with travelers who value authenticity, community, and sustainability. Our team is made up of passionate individuals who thrive on creating memorable moments and fostering connections that extend beyond the stay. We are proud to be an Equal Opportunity Employer, valuing diversity and inclusion across all levels of our organization. We actively ensure a non-discriminatory, supportive work environment where special accommodations are readily provided upon request to promote equal opportunity for all employees.

We are currently seeking a Concierge to join our vibrant team, someone who embodies the spirit of a true bon vivant. This role is ideal for individuals who possess an exuberant passion for life, culture, and gastronomy. Our Concierge will be the gateway to local experiences, offering personalized recommendations that span from the city’s hidden gems to its best culinary spots and cultural treasures. The Concierge will not only meet guest expectations but exceed them by curating unforgettable adventures, securing coveted reservations, and imparting insider knowledge about Seattle’s unique neighborhoods. This position is suited for a dynamic, detail-oriented team player who thrives in a fast-paced, 24-hour hospitality environment. The successful candidate will have at least one year of relevant concierge experience and a genuine enthusiasm for engaging with people, delivering exemplary service, and anticipating guest needs with finesse and care. This role is compensated at $23.50 per hour, offering a rewarding opportunity to grow professionally within one of the premier luxury hotel groups in the world.

Job Requirements

  • minimum one year of experience in a similar concierge position
  • post-secondary diploma or degree is a plus
  • experience in concierge operations
  • ability to work in a 24-hour operation environment
  • strong attention to detail
  • excellent interpersonal skills
  • ability to work as part of a team
  • flexibility to work nights, weekends, and holidays

Job Qualifications

  • minimum one year of experience in concierge services or related hospitality roles
  • strong communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • team player with a positive attitude and strong work ethic
  • detail-oriented with problem-solving capabilities
  • post-secondary diploma or degree is a plus
  • flexibility to work varied shifts including nights and weekends

Job Duties

  • greet and assist guests with their inquiries and requests
  • provide personalized recommendations for dining, entertainment, and local attractions
  • secure reservations for guests at exclusive restaurants and events
  • collaborate with local businesses and partners to enhance guest experiences
  • maintain detailed knowledge of the city's cultural landmarks, nightlife, and hidden gems
  • anticipate guest needs and deliver exceptional customer service
  • manage concierge operations during assigned shifts efficiently

Job Criteria

Experience

Mid Level (3-7 years)


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